Yadira Trujillo
Norwalk,CA
Summary
Dynamic and results-driven professional with a proven track record at Healthy Spot, excelling in team leadership and customer service. Renowned for meticulous grooming techniques and fostering client loyalty through exceptional communication and empathy. Adept at training staff and implementing efficient processes, enhancing overall service quality and operational effectiveness.
Overview
18
18
years of professional experience
Work History
Lead Groomer
Healthy Spot
03.2017 - Current
- Collaborated with other departments within the pet care facility to provide comprehensive services for clients.
- Retained loyal customers by establishing trust through meticulous attention to detail during each grooming session.
- Provided exceptional customer service by promptly addressing concerns or complaints, ensuring client satisfaction and repeat business.
- Mentored junior groomers on techniques and best practices, contributing to their professional growth and improved performance.
- Educated clients on at-home maintenance routines for their pets'' coats, skin health, and general hygiene needs.
Customer Service Manager
Togo's And Baskin Robbins
09.2007 - 02.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Enhanced kitchen efficiency by implementing streamlined prep processes and improving workflow management.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Skills
- Strong communication skills
- Patience and empathy
- Team leadership
- Employee training and development
- Inventory management experience
- Appointment scheduling mastery
- First aid and CPR certified
- Creative styling techniques
- Breed-specific grooming
- Verbal and written communication
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Lead Groomer
Healthy Spot
03.2017 - Current
Customer Service Manager
Togo's And Baskin Robbins
09.2007 - 02.2017
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