Layla Prochazka
Navarre,Florida
Summary
Proven in fast-paced environments, adept at enhancing customer satisfaction and streamlining operations. At Beach Blends and McDonald's, excelled in customer service and problem-solving, significantly improving service efficiency. Demonstrates reliable responsibility and a knack for maintaining safety and cleanliness, embodying both hard and soft skills crucial for high-stakes settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food Truck Operator
Beach Blends
04.2023 - 06.2023
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
Crew Member
McDonald's
05.2022 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Accounting And Finance
The University of Southern Mississippi
Hattiesburg, MS05-2028
High School Diploma -
Navarre Highschool
Navarre, FL05-2024
Skills
- Customer service
- Problem-solving
- Reliable and responsible
- Effective Communication Skills
- Strong Team Player
- Proficient in Microsoft Office Applications
Certification
Microsoft Office Specialist (MOS) Certifications:
- Microsoft Office Specialist - Associate (Office 2019)
- Excel (Office 2019), Date Passed: 3/11/2020
- PowerPoint (Office 2019), Date Passed: 6/15/2020
- Word (Office 2019), Date Passed: 11/14/2019
Adobe Certified Professional Certifications:
- Visual Design using Adobe Photoshop CC 2015, Date Passed: 11/18/2020
Accomplishments
- First honorable mention in the District 1 Congressional Art Competition
- Current Santa Rosa County slot 4 Varsity Tennis Champion
- AP Scholar with Honor award
- Santa Rosa County Top 25 artist
Timeline
Food Truck Operator
Beach Blends
04.2023 - 06.2023
Crew Member
McDonald's
05.2022 - 05.2023
Microsoft Office Specialist (MOS) Certifications:
- Microsoft Office Specialist - Associate (Office 2019)
- Excel (Office 2019), Date Passed: 3/11/2020
- PowerPoint (Office 2019), Date Passed: 6/15/2020
- Word (Office 2019), Date Passed: 11/14/2019
Adobe Certified Professional Certifications:
- Visual Design using Adobe Photoshop CC 2015, Date Passed: 11/18/2020
Accounting And Finance
The University of Southern Mississippi
High School Diploma -
Navarre Highschool
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