- Animal Care
- Pilates
- Gym Workouts
- Enjoy hobbies that combine physical activity with outdoor exploration
- Playing Sports
- Music
- Dog Training
Layla Shelton
Animal Care
Clearwater,FL
Summary
Dynamic and customer-focused professional with experience at Cove Cay Golf Club, excelling in beverage preparation and customer service. Proven ability to enhance operational efficiency and foster team collaboration. Recognized for developing loyal clientele through outstanding service and effective communication, while adeptly managing high-volume environments with patience and empathy.
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Cove Cay Golf Club
02.2023 - 05.2025
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Retail Worker
Beach Couture
05.2022 - 01.2023
- Helped customers complete purchases, and locating items.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Claims Agent
GEICO, Government Employees Insurance
10.2021 - 06.2022
- Contributed to company-wide cost savings by identifying opportunities for improvement in claims handling processes and procedures, resulting in increased operational efficiency.
- Managed high volume caseload, effectively prioritizing tasks to meet deadlines with minimal supervision.
- Conducted thorough investigations of claims, gathering relevant information from various sources to determine liability and coverage.
- Followed up with customers on unresolved issues.
Education
High School Diploma -
Richland High School
North Richland Hills, United StatesAnimal Training
Husson University
Maine, United States01-2026
Skills
Beverage preparation
Payment processing
Food service
Customer service
Handling difficult customers
Team training and development
Outgoing personality
Patience and empathy
Interests
Timeline
Bartender/Server
Cove Cay Golf Club
02.2023 - 05.2025
Retail Worker
Beach Couture
05.2022 - 01.2023
Claims Agent
GEICO, Government Employees Insurance
10.2021 - 06.2022
High School Diploma -
Richland High School
Animal Training
Husson University
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