Layla Spears
Hudson,NC
Summary
Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction and operational efficiency at Twin Brother’s Pizza Co. by leveraging strong multitasking abilities and fostering team collaboration. My expertise in customer service and safe food handling consistently ensured top-notch dining experiences, showcasing my ability to meet and exceed employer expectations.
I also gained great experience in housekeeping and cleaning regulations at The Foley Center.
Overview
2
2
years of professional experience
Work History
Waitress
Twin Bother’s Pizza Co.
08.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Bussed and reset tables to keep dining room and work areas clean.
Housekeeping
The Foley Center
02.2023 - 08.2023
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Assisted in training new housekeeping team members, sharing best practices for optimal results.
- Coordinated housekeeping schedules to maintain high standards of cleanliness throughout the facility.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Dietary Aide
The Foley Center
06.2022 - 08.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Cash Handling
Timeline
Waitress
Twin Bother’s Pizza Co.
08.2023 - Current
Housekeeping
The Foley Center
02.2023 - 08.2023
Dietary Aide
The Foley Center
06.2022 - 08.2022