Layla Turner
Missouri city,TX
Summary
Seeking a new role at a prominent and diverse company where I can continue to develop my knowledge and experience while setting and achieving my long-term goals. I’m a highly resourceful, flexible, innovative, and enthusiastic individual, who possesses a considerable amount of knowledge surrounding Customer Service, Warehouse and health care . An adaptive learner who can absorb new ideas and is experienced in coordinating, planning, and organizing ways to provide excellent customer service. I’m well organized and an excellent team player with proven ability to work proactively in a complex and busy environment.
Overview
6
6
years of professional experience
Work History
Mental Health Technician
Behavioral Hospital of Bellaire
Houston, TX
03.2025 - Current
- Monitored patient behavior and mental health status to ensure safety and well-being.
- Assisted in implementing treatment plans under supervision of healthcare professionals.
- Documented patient progress and incidents accurately in health records.
- Conducted therapeutic activities to engage patients and promote positive interactions.
Process Assistant
Amazon Fulfillment
06.2022 - 01.2023
- Track and report ATS/labor hours
- Provide vacation coverage for Area Managers
- Problem solving and analytical skills
- Meet/exceed department goals
- Capable of providing directions to team members using independent judgment
- Organization and time management skills
- Staff and maintain associates in proper area
- Support Area Manager and associates
- Confirm and accept all deliveries
FHN Stow Process Guide
Amazon Fulfillment
03.2022 - 06.2022
- Support daily management of department duties including allocating labor, leading meetings, assigning job duties
- Supported all safety programs to ensure a safe working environment for all associates
- Tracked and reported labor hours
- Managed stows quality and productivity amongst the associates
- Learning ambassador
- Worked with Area Managers and the Operations Manager to ensure shift operated efficiently
FHN Stower/Tugger
Amazon Fulfillment
11.2021 - 02.2022
- Cleaned and maintained tools, equipment, and area in order to maintain safety regulations
- Remove and send Damages and Amnesty to the proper areas
- Stowed product making sure to maintain stow rate and above
- Learning ambassador
Server
IHOP
12.2019 - 08.2021
- Cleaned and sanitized dishes and utensils, consistently
- Keeping adequate supplies on hand for expected customer
- Strategically plated hot meals and salads in aesthetically pleasing arrangements
- Processed large amounts of money on a daily basis with minimum room for mistakes
- Offered training to new hires
Education
Highschool - undefined
Hightower Highschool
Missouri city, TXSkills
- Natural Leader
- Able to meet assigned deadlines under pressure
- Proficient in Microsoft Word, PowerPoint, Outlook, and Excel
- Customer Service
- Good organizational & communication skills
- Ability to work Independently
- Forklift and reach truck
Timeline
Mental Health Technician
Behavioral Hospital of Bellaire
03.2025 - Current
Process Assistant
Amazon Fulfillment
06.2022 - 01.2023
FHN Stow Process Guide
Amazon Fulfillment
03.2022 - 06.2022
FHN Stower/Tugger
Amazon Fulfillment
11.2021 - 02.2022
Server
IHOP
12.2019 - 08.2021
Highschool - undefined
Hightower Highschool