Layla Vandro
Chesterfield
Summary
Personable and customer-focused customer service team member with a proven track record of delivering exceptional dining experiences. Recognized for working in a fast paced team environment where multitasking and attention to detail provide guest satisfaction. Possess strong communication skills with the ability to multitask. Motivated server with an upbeat personality, that enjoys engaging with customers and providing them with an enjoyable dining experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Jillian's Coney Island
01.2025 - Current
- Provide exceptional customer service, ensuring a positive dining experience for all patrons.
- Assist in menu knowledge and recommendations to enhance guest satisfaction.
- Collaborate with kitchen staff to ensure timely food delivery during peak hours.
- Ensure customer orders are correct and any special requests or allergies are communicated to the kitchen staff
- Maintain cleanliness and organization of dining area to promote health standards.
- Handle cash transactions and reconcile end of shift balance
- Clean dining room through out the shift
- Provide a positive dining experience, that leave customers satisfied and happy.
Waitress/Hostess
Bob Evans Restaurant
04.2023 - 01.2025
- Greeted and seat customers upon arrival.
- Provided menu, explain specials and answer questions about the menu
- Managed accurate order taking and delivery, maintaining menu knowledge for effective recommendations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Trained new team members on restaurant protocols and best practices for customer engagement.
- Maintained great customer service in a fast paced environment.
Education
Associate of Applied Science -
Macomb Community College
Clinton Township, MI05-2027
Skills
- Customer Service
- Strong Multitasking
- Greeting Guests
- Team Collaboration
- Time Management
- Problem-Solving
- Strong verbal and written communication skills
- Microsoft Office
- Cleanliness
- Attention to detail
Certification
- CPR Certification - December 2025
Timeline
Waitress
Jillian's Coney Island
01.2025 - Current
Waitress/Hostess
Bob Evans Restaurant
04.2023 - 01.2025
Associate of Applied Science -
Macomb Community College