Layla Williams
Livonia,MI
Summary
Personable, reliable, and driven professional with 5+ years of retail experience. Delivers great customer service by enhancing customer experience and maximizing satisfaction. Being able to connect with customers has led me to thrive in retail. My high energy and passion for the retail industry will help me transition comfortably to your team.
Overview
9
9
years of professional experience
Work History
Style Maker
Golden Goose Deluxe Brand
Troy, Michigan
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Store Manager
C'est La Vie
Michigan
11.2021 - Current
- Plan, delegate, and follow up on tasks and assignments to ensure store expectations are met
- Recruit and retain team members who are guest focused with the ability to drive sales
- Produce schedules timely with minimum changes and perform and supervise boutique opening and closing procedures
- Lead by example and deliver our guest engagement expectations to all guests
Key Holder/Sales Lead
Lululemon Athletica
Troy, MI
12.2020 - 12.2022
- Interacted with guests to ensure a great guest experience in a manner that valued guests' time
- Assessed guests' needs to provide customized, effective purchase and return solutions and support
- Moved dynamically on the floor engaging with guests and attending to store needs
- Received guest feedback and partnered with store leadership to take appropriate action and fix problems for guests
Merchandiser
Costco Wholesale
Commerce, MI
03.2018 - 03.2020
- Assisting in the creation of an organized warehouse environment to enable product accessibility
- Stocking shelves and displays on the sales floor, where additional inventory management assistance is required
- Working to create attractive sales floor displays that prominently feature relevant products and sales
- Monitoring warehouse inventory and submitting comprehensive reports
Stylist
Francesca's
Novi, MI
01.2016 - 02.2018
- Cashier
- Merchandising
- Recording sales
- Assisting customers
Education
Marketing -
Eastern Michigan University
Ypsilanti, MI10.2024
High school diploma or GED -
Skills
- Merchandising
- Marketing
- Microsoft Office
- Curriculum Development
- Management
- Advertising
- Sales
- Retail
- Schedule development
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Style Maker
Golden Goose Deluxe Brand
03.2024 - Current
Store Manager
C'est La Vie
11.2021 - Current
Key Holder/Sales Lead
Lululemon Athletica
12.2020 - 12.2022
Merchandiser
Costco Wholesale
03.2018 - 03.2020
Stylist
Francesca's
01.2016 - 02.2018
Marketing -
Eastern Michigan University