Layla Williams
Orange Park,FL
Summary
Dynamic Operations Manager with a proven track record at Advanced Traffic Maintenance, excelling in cost analysis and vendor negotiation. Expert in project management and team collaboration, I drive productivity and quality improvements while fostering strong relationships. Committed to enhancing operational efficiency and delivering exceptional customer service in fast-paced environments.
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
Advanced Traffic Maintenance
Jacksonville , FL
08.2024 - Current
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Collaborated with team leaders on quality audits.
- Performed cost analysis for various projects to determine budget requirements.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Maintained and updated database for invoicing and accounting reconciliation.
- Managed payroll and time and attendance systems.
Daycare Teacher
Ladybird Academy
Orange Park, Florida
03.2023 - 06.2024
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Utilized educational software and technology to enhance learning experiences.
- Created a positive, nurturing environment for young students.
Daycare Teacher
KinderCare Learning Centers
Orange Park, Florida
04.2022 - 02.2023
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Created a positive, nurturing environment for young students.
- Facilitated group activities that encouraged cooperation and positive interactions among children.
- Participated in staff meetings and professional development workshops.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
District Manager
SunCom Wireless
Jacksonville , FL
02.2019 - 01.2022
- Created and maintained productive relationships with key stakeholders in the district.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Identified opportunities for process improvement across multiple locations within the district.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Coached, developed and motivated team to achieve revenue goals.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
District Manager
Rue 21
Jacksonville , FL
06.2010 - 01.2019
- Created and maintained productive relationships with key stakeholders in the district.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Identified opportunities for process improvement across multiple locations within the district.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
District Manager
Forever 21
Chicago, Illinois
03.2001 - 05.2010
- Created and maintained productive relationships with key stakeholders in the district.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Supported sales team members to drive growth and development.
- Identified opportunities for process improvement across multiple locations within the district.
- Resolved customer complaints regarding sales and service.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Identified and developed top talent to promote performance-oriented culture.
Education
High School Diploma -
Lincoln-Way
New Lenox, IL06-1996
Skills
- Cost analysis
- Vendor negotiation
- Project management
- Database management
- Traffic management
- Safety protocols
- Communication skills
- Team collaboration
- Customer service
- Time management
- Attention to detail
- Problem solving
- Maintenance of traffic
- Flagging procedures
Certification
- OSHA 10
- Flagger Certified
Timeline
Operations Manager
Advanced Traffic Maintenance
08.2024 - Current
Daycare Teacher
Ladybird Academy
03.2023 - 06.2024
Daycare Teacher
KinderCare Learning Centers
04.2022 - 02.2023
District Manager
SunCom Wireless
02.2019 - 01.2022
District Manager
Rue 21
06.2010 - 01.2019
District Manager
Forever 21
03.2001 - 05.2010
High School Diploma -
Lincoln-Way