Austin Morrow
Columbus,OH
Summary
Experienced operations manager offering 23 years of retail experience with advanced understanding of documentation, receiving processing and storage procedures. Talented in training, motivating and directing teams. Maintains optimal inventory levels and solves routine and complex problems independently.
Overview
13
13
years of professional experience
Work History
Operations Manager
PGA Tour Superstore
Columbus , OH
09.2023 - Current
- Guided employees on understanding and meeting changing customer needs and expectations.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Responded to information requests from superiors, providing specific documentation.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Scheduled meetings with employees to address concerns and grievances.
- Assisted in employee recruitment, hiring and interview processes.
- Handled employee discipline and termination to address policy infractions.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
Assistant Manager
Menards
Columbus
03.2020 - 09.2023
- Ensured compliance with safety regulations and company policies.
- Recruited and trained new employees to meet job requirements.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant General Manager
Byrider
Columbus, Ohio
05.2014 - 08.2019
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Evaluated current processes within the store environment to identify areas of improvement.
- Helped team develop specialized projects, events and promotions.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Organized special events such as promotions or fundraisers to drive business growth.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified customer needs and delivered relevant product solutions and promotions.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
File Clerk
Kroger
Columbus, Ohio
03.2012 - 05.2014
- Located missing records by searching files or contacting individuals assigned to records.
- Ensured confidentiality and security of all files in compliance with privacy regulations.
- Implemented a color-coded filing system to enhance efficiency and reduce retrieval time.
- Assessed cost-effectiveness of products or services, tracking costs relative to bids as work progressed.
- Identified and analyzed pricing trends to inform strategic decisions.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Central Crossing High School
Columbus, Ohio05-2007
Skills
- Inventory management
- Project management
- Cost analysis
- Customer service
- Staff training
- Team leadership
- Conflict resolution
- Data analysis
- Employee recruitment
- Human resources
- Operations management
- Hiring and onboarding
- Budgeting and cost control
- Team building/leadership
- Time management abilities
Timeline
Operations Manager
PGA Tour Superstore
09.2023 - Current
Assistant Manager
Menards
03.2020 - 09.2023
Assistant General Manager
Byrider
05.2014 - 08.2019
File Clerk
Kroger
03.2012 - 05.2014
High School Diploma -
Central Crossing High School