Layla Yacoubi
New York,NY
Summary
Organized and dependable candidate with strong skills as a communicator, problem-solver, and service representative.
Overview
3
3
years of professional experience
Work History
DISCOVERY GUIDE LEADER
WILDLIFE CONSERVATION SOCIETY
03.2022 - 05.2023
- Former volunteer and intern with the Central Park Zoo Discovery Guides.
- Educated visitors about the animals in the zoo and their care using engaging activities such as a declare the bear guessing game and animal diet matching game.
- Offered helpful information to visitors about various exhibits throughout the zoo.
- Collaborated with other volunteers and interns to create an enjoyable experience for visitors.
- Educated visitors on WCS's conservation efforts around the globe.
- Worked with program directors to solve problems and to brainstorm new ideas to engage visitors.
CASHIER AND COUNTER SERVICE WORKER
BEACH BAKERY CAFÉ
07.2020 - 08.2021
- Worked as a cashier (POS system) and fulfilled bakery orders.
- Welcomed customers and engaged with them to determine their needs.
- Set strong example in customer service and handling.
- Managed and maintained bakery organization, cleanliness, and other protocols.
- Trained new staff on POS system and customer service.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs..
Education
BACHELOR OF SCIENCE -
UNIVERSITY OF VERMONT
BURLINGTON, VT05.2027
HIGH SCHOOL DIPLOMA -
TREVOR DAY SCHOOL
NEW YORK, NY06.2023
Skills
- Excellent Customer Service
- Conservation Science
- Public speaking
- Engaging with Children and Adults
- Strong Work Ethic
- Problem Solver
Activities
- Volunteer work with the Billion Oyster Project, New York, NY, Sorted through oyster shells to separate those that had potential oyster larvae from those that didn't., Helped sort 80 pounds of trash from shell piles., Cleaned shells.
- Volunteer work in the British Virgin Islands with Sail Carribean, Participated in beach clean-ups and hurricane relief in 2021.
- Certified Scuba Diver, Open and advanced open water certifications. Rescue diver, fish ID, and emergency oxygen provider certifications.
Timeline
DISCOVERY GUIDE LEADER
WILDLIFE CONSERVATION SOCIETY
03.2022 - 05.2023
CASHIER AND COUNTER SERVICE WORKER
BEACH BAKERY CAFÉ
07.2020 - 08.2021
BACHELOR OF SCIENCE -
UNIVERSITY OF VERMONT
HIGH SCHOOL DIPLOMA -
TREVOR DAY SCHOOL