Layla Woodard
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Amazon Fulfillment Associate
Amazon
11.2022 - Current
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Customer Service Representative
Concentrix
06.2022 - 10.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Sales Assistant
Bath & Body Works
04.2021 - 01.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
Sales Associate
Gabes, Gabriel Brothers
01.2021 - 01.2022
- Worked in a high pressure environment
- Maintained quality control
- Worked the cash register
- Performed various administrative tasks
- Helped train new employees
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Restocked items
- Maintained a positive attitude.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Greeted customers and helped with product questions, selections, and purchases.
Cashier/Sales Associate
Biscuitville
08.2020 - 12.2020
- Stocking items, food, condiments
- Worked under high pressure
- Worked the cash register
- Directed drive-thru
- Positive attitude.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Central Wake
Raleigh, NC06.2021
Skills
- Team Leadership
- Flexible Schedule
- Friendly and Courteous
- Excellent Communication
- Detail Oriented
- Teamwork and Collaboration
- Problem-solving abilities
- Customer Service
- Call center experience
- Computer Proficiency
- Incoming Call Management
- Goal-Oriented
- Live chat support
- Retail Management
Certification
Driver's License, 09/01/23, 04/01/30
Relocation
- Garner, NC
- Raleigh, NC
Timeline
Amazon Fulfillment Associate
Amazon
11.2022 - Current
Customer Service Representative
Concentrix
06.2022 - 10.2022
Sales Assistant
Bath & Body Works
04.2021 - 01.2022
Sales Associate
Gabes, Gabriel Brothers
01.2021 - 01.2022
Cashier/Sales Associate
Biscuitville
08.2020 - 12.2020
High School Diploma -
Central Wake