Laylynn Silber
Colorado Springs,CO
Summary
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Integrated Life Choices
10.2024 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Shift Lead
Einsteins Bagels
04.2024 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Assistant Manager
Capriotti's
04.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Cashier-Sales associate
Michaels
09.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Computer Science -
Colorado State University Online
Fort Collins, CO03-2028
High School Diploma -
Castle View High School
Castle Rock, Colorado05-2023
Skills
- Behavior redirection
- Client support
- First aid and safety
- Time management
- Medication administration
- Transportation
- Team leadership
- Decision-making
- Problem-solving
- Customer service
- Money handling
Accomplishments
- Basic understanding of ASL and Spanish
- Volunteer work in childcare facilities and for the school for 3 years.
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Adult CPR/AED certification – American Red Cross.
- Qualified Medication Administration Person (QMAP)
Languages
American Sign Language
Professional Working
Spanish
Limited Working
Timeline
Direct Support Professional
Integrated Life Choices
10.2024 - Current
Shift Lead
Einsteins Bagels
04.2024 - 09.2024
Assistant Manager
Capriotti's
04.2022 - 04.2024
Cashier-Sales associate
Michaels
09.2021 - 03.2022
Bachelor of Computer Science -
Colorado State University Online
High School Diploma -
Castle View High School
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