Layna Hasch
Shepherdsville,KY
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Professional with a proven track record at Louisville Laser, excelling in client relations and appointment scheduling. Adept at managing multi-line phone systems and resolving customer inquiries, ensuring a welcoming environment. Recognized for enhancing customer satisfaction and maintaining confidentiality while handling sensitive information.
Overview
3
3
years of professional experience
Work History
Receptionist
Louisville Laser
11.2023 - Current
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved clients problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
ClickList Associate
Kroger
02.2023 - 09.2023
- Assisted customers with inquiries and resolved issues promptly, providing exceptional customer service.
- Stayed current on store promotions, enabling informed suggestions to customers seeking advice or recommendations.
- Enhanced customer satisfaction by efficiently processing and organizing online orders.
- Managed challenging situations calmly while finding solutions that satisfied both company policy and customer expectations.
- Collaborated with team members to maintain clean and organized workspaces for improved efficiency.
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
Education
Bachelor of Science in Nursing - Nursing
Spalding University
Louisville, KY05-2027
Mercy Academy
Louisville, KY05-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Appointment scheduling
- Greeting clients
- Multi-line telephone operation
- Phone etiquette
- Charting
Timeline
Receptionist
Louisville Laser
11.2023 - Current
ClickList Associate
Kroger
02.2023 - 09.2023
Bachelor of Science in Nursing - Nursing
Spalding University
Mercy Academy
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