Layne Buck-Groendyke
las vegas,NV
Summary
Dynamic and dedicated professional with 4 years of customer service experience. Works great with a team and will help out with whatever whenever. Skilled in training new staff and maintaining a clean, organized environment. Adaptable and thrives under pressure, ensuring things get finished in a timely manner and is set to expectations.
Overview
3
3
years of professional experience
Work History
Busser/Server Assistant
Washing Potato
Las Vegas, NV
10.2024 - Current
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
- Reduced wait times for seating, efficiently managing flow of guests during peak hours.
- Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.
- Arranged tables and chairs for special occasions and events.
- Greeted customers and provided menus upon arrival to dining room.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted customers with carry-out service.
- Greeted customers warmly to provide exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Busser
Sushi Bomb
Las Vegas, NV
06.2024 - 10.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Assisted servers in providing efficient service for improved guest experiences.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Enhanced customer service by quickly providing clean and well-organized tables ready for new guests.
- Offered product samples, answered questions and helped customers find items.
Cashier/Server
Rosatis
Las Vegas, NV
10.2022 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
High School Diploma -
Centennial High School
Las Vegas, NV05.2023
Skills
- 4 Years Of Customer service experience and in hospitality
- Team collaboration
- Training and coaching
- Multitasking and organization
- Hand-eye coordination
- Shift flexibility
- Able to work and thrive under pressure and make quick decisions when needed too
Timeline
Busser/Server Assistant
Washing Potato
10.2024 - Current
Busser
Sushi Bomb
06.2024 - 10.2024
Cashier/Server
Rosatis
10.2022 - 06.2024
High School Diploma -
Centennial High School