LAYNE SHELTON
Salem,OR
Summary
Diligent Manager with proven track record in managing departmental operations and enhancing team performance. Successfully led various initiatives, resulting in improved operational efficiency and employee satisfaction. Demonstrated leadership and strategic planning skills in high-pressure environments. Committed to fostering a positive work culture, exceling in service standards, and driving profitability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Department Manager- Kitchen-Training- Hospitality
Buffalo Wild Wings
12.2023 - Current
- Train, motivate, hire, and retain employees who fit Buffalo Wild Wings culture.
- Responsible for ordering two truck orders a week, as well as weekly inventory counts, checking variances, and overall inventory management.
- Ensuring health department standards are being adhered to and that we maintain EcoSure inspection ready at all times.
- Track sales daily with the goal of raising weekly sales to 100k +
- Passionate on controlling labor and meeting company standards and goals
- Ability to learn quickly and adapt on the go.
- Making and uploading employee schedules at least three weeks in advance.
- Experienced with conducting orientations and I9 management.
- Build lasting relationships with guests in effort to raise survey scores and promote retention of guests.
- ServeSafe Management certification
Wing Certified Trainer
Buffalo Wild Wings
06.2022 - 12.2023
- Hired as a cook and promoted to CGR, followed by Server, and Bartender in a 1.5-year time frame.
- Responsible for training new hires and following up on training and development periodically.
- Follow OLCC guidelines when serving alcohol to guests; check ID for everyone who looks under 26 while ensuring not to over serve guests.
- Provide exceptional customer service in a fast-paced environment.
- Built lasting relationships with guests who would regularly come in by ensuring service satisfaction upon arrival and departure.
- WCT certified in kitchen, CGR, and server.
Student Ambassador and Program Assistant
College of Business- Oregon State University
08.2021 - 12.2023
- Aided in the launch of a new academic success center; The Arch, to support first-year College of Business students.
- Act as a mentor for a group of 3-4 first generation students per academic year.
- Responsible for day-to-day operation of the Arch which has approximately 1,100 students per term seeking academic assistance.
- Present a minimum of three workshop presentations a term to students regarding work management.
Education
Bachelor of Science - Business Administration
Oregon State University
Corvallis, OR06.2025
Skills
- Employee training
- Inventory management
- Labor control
- Sales tracking
- Mentorship
Websites
Certification
ServeSafe Manager Certification
Timeline
Department Manager- Kitchen-Training- Hospitality
Buffalo Wild Wings
12.2023 - Current
Wing Certified Trainer
Buffalo Wild Wings
06.2022 - 12.2023
Student Ambassador and Program Assistant
College of Business- Oregon State University
08.2021 - 12.2023
Bachelor of Science - Business Administration
Oregon State University