LAYNE PAWLIK
Enchantment Resort & Mii amo Spa
Sedona,USA
1
Certification
8
years of professional experience
Driven Learning & Development Expert with robust background in designing and implementing effective training programs. Demonstrated success in enhancing employee performance and fostering a culture of continuous learning. Proven ability to develop and execute training strategies while utilizing strong leadership and communication skills.
Work History
TRAINING MANAGER
3 Years 1 Month- Currently lead learning strategy and program coordination across 15 departments, including high-impact Guest Services and Food & Beverage functions.
- Own and facilitate new hire orientation for ~300 team members annually and facilitated ~30 training sessions focused on service excellence, leadership, operations, performance, and professional development.
- Design and spearhead learning for front-line, middle, and executive leaders; developed innovative curricula that integrates luxury service standards and enhanced guest experience.
- Partner with departmental leaders on needs assessment, capability gaps, performance improvement, coaching, accountability, and learning transfer.
- Manage a $100K+ training budget, resources, materials, and program logistics while partnering with operational leadership to align training with strategic objectives.
ORGANIZATIONAL DEVELOPMENT SPECIALIST
1 Year 2 Months- Managed enterprise learning portfolio, overseeing design and development of learning content to enhance employee skills across organizational levels.
- Planned and directed leadership development initiatives for current and emerging leaders; managed behavioral and cognitive assessments and structured internship programs.
- Administered Learning Management System, optimizing permissions, content organization, and accessibility of learning resources.
HUMAN RESOURCES BUSINESS PARTNER
11 Months- Established performance management practices, coached supervisors and staff, and managed in-house training programs addressing organizational needs.
- Partnered with leaders and employees to support performance, development, and organizational effectiveness.
- Developed and implemented HR strategies aligned with organizational goals to enhance employee engagement and retention.
- Collaborated with leadership to drive performance management initiatives, fostering a culture of continuous feedback.
- Facilitated talent acquisition processes, optimizing candidate sourcing and selection to meet staffing needs efficiently.
HUMAN RESOURCES BUSINESS PARTNER
2 Years 2 Months- Led training initiatives to enhance culture, leadership communication, and organizational alignment; oversaw talent acquisition, L&D, succession planning, and employee relations to support overall workforce effectiveness.
- Coached managers and executives; designed new-hire orientation and facilitated leadership training, coaching, and mentoring to improve managerial capabilities.
- Oversaw performance management and succession planning; analyzed employee and turnover data to provide actionable recommendations to senior management.
Education
MPS - Applied Industrial & Organizational Psychology
BA - Psychology
Skills
Absorb LMS
Docebo LMS
Training Evaluation
Data Analysis
Microsoft Office (Word
Excel
PowerPoint
Outlook)
Google Workspace
ADP
PeopleSoft
SurveyMonkey
Zoom
Certification
- Gallup Certified Strengths Coach
- Managing Performance in Organizations (MPO) Analyst
- Predictive Index Analyst
- ServSafe Trainer
- TIPS Trainer
DIRECTOR-LEVEL VALUE PROPOSITION
- Luxury hospitality learning leadership
- Enterprise and cross-functional partnership
- Learning program strategy and coordination
- Leadership development from front-line to executive level
- Performance management and coaching
- Curriculum development and facilitation
- Operationally integrated learning
- Budget and resource management
LUXURY HOSPITALITY & SERVICE STANDARDS
- Forbes Travel Guide
- Relais & Châteaux
- Unreasonable Hospitality
- Service Excellence
CORE COMPETENCIES
- Learning Strategy & Program Coordination
- Curriculum Development
- New-Hire Orientation
- Departmental Training
- Leadership Development
- Performance Improvement
- Coaching & Mentoring
- Needs Assessment
- Adult & Blended Learning
- E-Learning/OJT
- Group Facilitation
- Presentation
- Learning Administration
- LMS
- Performance Management
- Talent Development
- Succession Planning
- Luxury Service Excellence
- Cross-Functional Partnership
- Budget Management
Timeline
TRAINING MANAGER
Enchantment Resort & Mii amo Spa
07.2023 - CurrentRead More
ORGANIZATIONAL DEVELOPMENT SPECIALIST
NXG, LLC
01.2022 - 03.2023Read More
HUMAN RESOURCES BUSINESS PARTNER
Bayless Integrated Healthcare
03.2021 - 02.2022Read More
HUMAN RESOURCES BUSINESS PARTNER
Allied Telecom Group
10.2018 - 12.2020Read More
Loyola University
BA from Psychology
Read More
George Mason University
MPS from Applied Industrial & Organizational Psychology
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