Layney Oakes
Dublin,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Funeral Assistant
Marshall & Erlewein Funeral Home
06.2023 - Current
- Supported funeral director with all facets of funeral service coordination.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Completed cremation processing and transferred remains to chosen urn.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at nursing homes, hospitals and county morgues.
- Dressed and cosmeticized deceased persons.
Insurance Customer Service Representative
The Jett Insurance Agency Inc.
08.2023 - 01.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Education
Associate of Applied Science - Mortuary Science And Embalming
Ivy Tech Community College of Indiana
Indianapolis, IN05.2025
High School Diploma -
Connersville High School
Connersville, IN06.2023
Skills
- Funeral service coordination
- Body preparation
- Compassionate guest interaction and communication
- Cremations and crematory maintenance
- Empathetic and compassionate demeanor
- Mortuary science and embalming knowledge
Timeline
Insurance Customer Service Representative
The Jett Insurance Agency Inc.
08.2023 - 01.2024
Funeral Assistant
Marshall & Erlewein Funeral Home
06.2023 - Current
Associate of Applied Science - Mortuary Science And Embalming
Ivy Tech Community College of Indiana
High School Diploma -
Connersville High School
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