Laynie Ethridge
Lott,TX
Summary
Detail-oriented administrative professional skilled in managing municipal records and processing public inquiries. Focused on delivering accurate information to improve resident experiences while maintaining high standards of service efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Water clerk
City of Lott
Lott, Texas
08.2022 - Current
- Processed public inquiries, delivering accurate information to enhance resident satisfaction.
- Assisted customers with inquiries and complaints, ensuring resolutions and fostering positive experiences.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Prepared deposits according to established procedures.
- Managed daily clerical tasks for municipal operations and community services.
- Organized and maintained official documents and records for city departments.
- Entered data into computer systems accurately and efficiently.
- Supported office clerical functions using word processing and other software, email and office machines.
Office Manager
OTRA
Robinson, TX
01.2020 - 08.2021
- Coordinated schedules and meetings for staff and management.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed office supplies and inventory to ensure adequate stock levels.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supported recruitment efforts by organizing interviews and onboarding processes.
- Assisted customers
Education
Rosebud Lott
Travis, TXSkills
- Payment processing
- Billing support
- Accounts payable and receivable
- Data entry
- Records management
- Payment handling
- Cash handling
- Administrative support
- Office software
- Front desk operations
- Verbal communication
- Client relations
- Issue resolution
- Data recording
- Accounts payable and receivable
- Customer relationship management
- Multitasking
Certification
- Notary certification
Timeline
Water clerk
City of Lott
08.2022 - Current
Office Manager
OTRA
01.2020 - 08.2021
Rosebud Lott