Amanda Vasquez
Berkeley Springs
Summary
Customer service professional with expertise in payment processing and financial record keeping. Proven ability to resolve inquiries promptly while managing inventory and scheduling maintenance. Committed to enhancing service efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Water Clerk
Berkeley Springs Water Works / Town of Bath
Berkeley Springs
03.2024 - Current
- Handled deposits for operating and special fund accounts, ensuring accurate financial management.
- Processed customer payments and maintained accurate financial records daily.
- Managed incoming calls for town departments, including police, cemetery, and water works.
- Provided prompt customer service support to resolve inquiries and complaints.
- Coordinated with team members to effectively address service issues.
- Informed customers of outages calmly and efficiently.
- Assisted in scheduling maintenance for water distribution systems and trash collection.
- Entered new equipment into billing system to ensure precise inventory management.
- Processed citation payments for the police department.
- Processed penalties and bills for both trash and water departments.
Customer Service Agent
Alorica
01.2016 - 08.2017
- Managed customer service calls for Comcast, resolving inquiries and issues to improve customer satisfaction.
- Use billing programs to assist customers with bill inquiries
- Provide customers with info on products and devices Comcast offers
- Provided self-service options to customers, streamlining access to information and improving overall experience.
- Utilized Einstein program to send signals and repair cable boxes, ensuring timely service restoration.
Automotive Sales
Mazda of Fredericksburg
09.2014 - 12.2015
- Addressed online inquiries about new and used cars to facilitate informed purchasing decisions.
- Performed full presentation of new and used vehicles
- Guided potential clients during test drives, highlighting vehicle features and benefits.
- Handled all paperwork necessary for purchasing vehicle
- Welcomed potential clients at dealership entrance to create positive first impression.
Secretary
Diamonds Auto Body Repair
Richmond
02.2013 - 07.2014
- Answered phones, received and delivered messages
- Processed payments and filed receipts and work orders to maintain accurate financial records
- Sourced car parts from suppliers and cataloged inventory to ensure availability for customer orders
- Created estimates for potential customers
Education
High School Diploma -
Graphic Arts And Communications
New York, NY05-2003
Some College (No Degree) - Liberal Arts
Boroughs of Manhattan Community College
New York, NYSkills
- Payment processing
- Billing procedures
- Financial record keeping
- Customer relationship management
- Data entry accuracy
- Customer service support
- Service coordination
- Document handling
- Multitasking
- Flexible and adaptable
Languages
Spanish
Limited
Timeline
Water Clerk
Berkeley Springs Water Works / Town of Bath
03.2024 - Current
Customer Service Agent
Alorica
01.2016 - 08.2017
Automotive Sales
Mazda of Fredericksburg
09.2014 - 12.2015
Secretary
Diamonds Auto Body Repair
02.2013 - 07.2014
High School Diploma -
Graphic Arts And Communications
Some College (No Degree) - Liberal Arts
Boroughs of Manhattan Community College