Laynisha Caston
Las Vegas,NV
Summary
Customer care specialist accustomed to working independently or as a team player to collaborate in direct response to customer care and support needs. Strong ability to communicate and maintain accurate accounts.
Decisive problem solver with an enthusiastic attitude and desire to please consumers.
Seasoned Customer service representative with 37 years of experience providing top-notch customer service in call center and work from home settings. Adept at effectively resolving customer complaints by one call resolution.
Gladly building rapport for repeat business. Well-known for providing amicable solutions to multifaceted problems either verbally or via emails.
Overview
5
5
years of professional experience
Work History
Customer Specialist/Support
Williams-Sonoma, Inc.
Las Vegas, USA
09.2019 - 01.2025
- Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues, such as tracking shipment, correcting credits for payments or returns.
- Generated and emailed invoice documents for paid accounts to trade members.
- Resolved customer inquiries, complaints, and issues while proactively using customer service techniques to provide solutions
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
- Issued refunds, and price adjustments in compliance with company policies.
- Opened and closed accounts and processed applications in Salesforce.
Education
High School Diploma - General studies
Pacific Palisades charter school
Malibu, CA06-1996
Skills
- Administrative support
- Salesforce expertise
- Support case resolution
- Credit card payment processing
- Problem-solving
- Typing 35 wpm
- Refunds processing
- Microsoft Office Suite
- Data entry - 10 key by touch
- Opening and closing accounts
- Product and service solutions
- Customer relationship management (CRM)
Accomplishments
- Always meet high expectations from management by excelling in completing a large number of emails in Salesforce in a daily basis.
Timeline
Customer Specialist/Support
Williams-Sonoma, Inc.
09.2019 - 01.2025
High School Diploma - General studies
Pacific Palisades charter school