Laynlee Royer
Tyler,Texas
Summary
Experienced in customer service with a 7-year background in the hospitality industry, now
pursuing a career in Human Resource Development. Skilled in providing top-notch
service, understanding customer needs, and maintaining operational efficiency. Proficient
in POS systems and food safety regulations, with a strong foundation in team
collaboration and customer engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Server
Circle M Crawfish
Big Sandy, TX
2021.01 - Current
- Attend to customers' needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Manage multiple tasks simultaneously while providing excellent customer service.
- Maintain positive relationships with co-workers and customers alike through friendly communication. Many of them became lifelong friends over the years.
Human Resources Intern
TLT - Tomorrow's Leaders Today
2025.09 - 2025.11
- Conducted research on HR best practices to enhance internal policies and procedures.
- Facilitated training sessions on company policies and benefits programs for staff.
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.
Catering Truck Driver
Kona Ice of Longview
Longview, TX
2019.04 - 2021.09
- Organized and maintained the truck's inventory.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Coordinated with vendors to ensure the timely delivery of goods.
Front Desk Worker
Air University
Longview, TX
2017.11 - 2019.07
- Assisted guests with check-in procedures, including verifying waivers, and provided exceptional customer service at all times when interacting with guests or responding to inquiries.
- Ensured that all check-in and check-out procedures were followed correctly, according to policy.
- Performed basic administrative duties, such as filing documents and entering data into spreadsheets.
Education
Bachelor of Arts - Human Resources Development
The University of Texas At Tyler
Tyler, TX2025-12
Associate of Science - Biology
Panola College
Carthage, TX2021-05
Skills
- Communication/ Conflict Resolution
- Detail-Oriented
- Customer Engagement & Satisfaction
- Employee Relations
- Coaching & Recruitment
- Technology Proficiency
- Training & Development
- Marketing
- Multitasking & Organization
- Proficient Customer Service
Certification
Fundamentals of Accounting and Reporting - Coursera, October 2025
Compensation and Benefits Certificate - Coursera, December 2025
References
References available upon request.
Timeline
Human Resources Intern
TLT - Tomorrow's Leaders Today
2025.09 - 2025.11
Restaurant Server
Circle M Crawfish
2021.01 - Current
Catering Truck Driver
Kona Ice of Longview
2019.04 - 2021.09
Front Desk Worker
Air University
2017.11 - 2019.07
Bachelor of Arts - Human Resources Development
The University of Texas At Tyler
Associate of Science - Biology
Panola College