Kasie Brooks
Cleveland,OH
Summary
Highly personable and skilled in customer service, with a background as a cosmetologist, hostess, campus manager, server, and being part of a sorority on campus. Experience with organizing and scheduling events, and with handling high-volume customer needs. Dedicated to continued education, and motivated to apply education in the workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Server
Driftwood
05.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Campus Manager
South By Sea
11.2024 - Current
- Assisted customers with sizing, fit, material type, and other questions about available shirts in the store.
- Participated in training sessions to remain updated on policies, programs, and events.
- Developed and maintained close working relationships with customers.
Restaurant Hostess
Driftwood
05.2024 - Current
- Addressed guest inquiries or concerns promptly, fostering strong customer relationships and loyalty.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Trained new staff on hospitality standards and operational procedures, enhancing team performance.
Salon Cosmetologist
Synergy Salon
01.2021 - 05.2024
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Attended educational seminars and workshops to stay current on the latest developments in the field.
- Kept up-to-date on new trends, techniques and products relating to cosmetology industry.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Education
Some College (No Degree) - Communication Management
Cleveland State University
Cleveland, OH05-2026
Minor in Health Communication
Cleveland State University
Cleveland, OH05-2026
Skills
- Effective communication
- Customer service
- Conflict resolution
- Team collaboration
- Event planning
- Social media monitoring
- Adaptability and flexibility
- Customer engagement
- Problem-solving abilities
- Conflict de-escalation
Affiliations
- Phi Mu Sorority Member
- Cleveland State University, Panhellenic President
Certification
- Cosmetology License
- Farmhouse Fresh Therapist
Timeline
Restaurant Server
Driftwood
05.2025 - Current
Campus Manager
South By Sea
11.2024 - Current
Restaurant Hostess
Driftwood
05.2024 - Current
Salon Cosmetologist
Synergy Salon
01.2021 - 05.2024
Some College (No Degree) - Communication Management
Cleveland State University
Minor in Health Communication
Cleveland State University