Lays Gomez
North Miami Beach,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Regional Manager
First Class Dental
08.2019 - Current
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Extensive Human Resources Experience
Assistant Manager
An Angel's Touch
02.2018 - 08.2019
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Office Manager
WOW Gym
08.2012 - 03.2018
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Education
No Degree - Dental Management
South Florida Dental Assisting School
Hialeah, FL02.2021
High School Diploma -
Westland Hialeah High School
Hialeah, FL06.2012
Skills
- Business Development and Planning
- Sales and Marketing Strategies
- Operational Management
- Human Resources
- Staff Management
- Systems and Software Expertise
- Goals and Performance
- Staff Supervision
- Business Recordkeeping (Profit and Loss)
- Payroll
- Customer Relationship Management
- Inventory Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Regional Manager
First Class Dental
08.2019 - Current
Assistant Manager
An Angel's Touch
02.2018 - 08.2019
Office Manager
WOW Gym
08.2012 - 03.2018
No Degree - Dental Management
South Florida Dental Assisting School
High School Diploma -
Westland Hialeah High School
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