Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Open To Work

Laysa Ramires Marroquin

Patient Service Representative
San Bernardino

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Patient Service RepresentativeCall Center RepresentativeMedical Assistant

Work Type

Full Time

Location Preference

On-SiteRemote
Location: San Bernardino, US
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsTeam Building / Company RetreatsPaid sick leave401k match

Summary

Dedicated Patient Service Representative with expertise in customer service, appointment scheduling, and HIPAA compliance. Proven ability to enhance patient interactions while ensuring confidentiality and streamlined processes.

Empathetic and organized Patient Service Representative experienced in office administration and patient communications. Committed to maintaining patient confidentiality while optimizing appointment scheduling and enhancing overall service delivery.

Results-driven professional with a strong background in healthcare administration. Skilled in managing patient check-in processes, insurance verification, and appointment scheduling, contributing to improved clinic efficiency and patient satisfaction.

Overview

18
18
years of professional experience

Work History

Patient Service Representative

Loma Linda University Health Care
Loma Linda, CA
03.2022 - Current
  • Facilitated patient check-in processes, ensuring accurate data entry and adherence to protocols.
  • Managed appointment scheduling, optimizing patient flow and reducing wait times effectively.
  • Responded to patient inquiries, providing information on services and addressing concerns promptly.
  • Coordinated communication between patients and healthcare providers, enhancing overall service delivery.
  • Assisted in insurance verification processes, ensuring compliance with organizational standards.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Call Center Representative

Law Office of Dr. Bill Latour
Colton, CA
09.2014 - 05.2020
  • Managed high-volume inbound calls, ensuring professional and courteous service to clients.
  • Resolved client inquiries efficiently, utilizing legal knowledge to provide accurate information.
  • Documented case details meticulously in CRM system, enhancing record-keeping accuracy.
  • Collaborated with attorneys to gather necessary documentation for ongoing cases.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Medical Assistant

Mill Medical Clinic
San Bernardino, CA
09.2008 - 05.2014
  • Coordinated patient scheduling and managed front desk operations to enhance clinic efficiency.
  • Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
  • Maintained accurate patient records using electronic health record (EHR) systems to support clinical workflows.
  • Educated patients on treatment plans and medication use, fostering informed decision-making in their care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Trained new staff on clinical procedures and office protocols, promoting consistency in service delivery.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Education

Health Education

Everest College
Redlands, CA
08-2008

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient confidentiality
  • Payment collection
  • Patient intake
  • Scheduling appointments
  • Patient greeting
  • Eligibility determination
  • Medical insurance
  • Office administration
  • Medical billing
  • FLUENT IN SPANISH
  • Interpreting physician orders

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Representative

Loma Linda University Health Care
03.2022 - Current

Call Center Representative

Law Office of Dr. Bill Latour
09.2014 - 05.2020

Medical Assistant

Mill Medical Clinic
09.2008 - 05.2014

Health Education

Everest College

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Laysa Ramires MarroquinPatient Service Representative