Layten Cruz
Aurora,CO
Summary
Reliable Delivery Driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Previous work has made significant impact on improving efficiency and satisfaction rates for businesses served.
Overview
2
2
years of professional experience
Work History
Delivery Driver
Urban Habitat.
Aurora, CO
05.2023 - Current
- Delivered rush merchandise on tight schedules to meet customer targets.
- Contacted customers prior to delivery to coordinate delivery times.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Assisted warehouse personnel in packing orders when necessary.
- Utilized street maps to plan and determine most efficient routes.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Guest Advocate
Target
Aurora, CO
04.2023 - Current
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered customer inquiries regarding store policies and procedures.
- Maintained an organized workspace while stocking merchandise.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Greeted walk-in and phone guests, determining interests and needs.
- Operated equipment such as scanners and scales to process transactions accurately.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Processed online orders using point-of-sale systems.
Education
High School Diploma -
Cherokee Trail High School
Aurora, CO05-2024
Skills
- Valid Driver's license
- Time management skills
- Map reading and navigation skills
- Adaptability and flexibility
- Safe driver training
- Delivery schedule development
- Time management
Timeline
Delivery Driver
Urban Habitat.
05.2023 - Current
Guest Advocate
Target
04.2023 - Current
High School Diploma -
Cherokee Trail High School