Lazandrea Shumpert

Monitored employee work and determined benchmarks for performance indicators. Generated documentation and processed orders. Developed and implemented truck loading processes to simplify and maximize drivers' time. Prepared reports based on documented inventory use and labor hours. Secured company assets by verifying and auditing outbound shipments and returns. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Manage 70 employees. Used Point of Sale register system to complete transactions. Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections. Trained, managed and motivated employees to promote professional skill development. Coached staff on strategies to enhance performance and improve customer relations. Mentored newly hired staff in upselling techniques to improve sales. Supported long-term business strategies, generating guest relations feedback for process improvements.

Successfully managed the daily operations of Tuesday Morning. Create experiences that enrich lives one person at a time! The focus of a welcoming environment that both team members and customers will be thrilled about with the proper training this ensures the best quality customer experience every day. I believe having team members well trained will contribute to an awesome work environment that perpetuates excellent service to our customers and employees. I also, assists the Store Manager in recruiting and doing interviews for the location. Assist in hiring and training team members who are a good fit for our culture and enthusiastic about supporting our mission statement. Assist in ordering PPE supplies as needed to maintain high quality products for our customers while meeting cost goals. Communicate constantly with team members and other managers regarding standards and goals. Assist Store Manager in ongoing communication with owners regarding operations, updates, issues, HR, maintenance, via phone and email. Execute all systems daily to ensure a clean, organized store prepared to deliver quality service. Provide daily reporting functions as required Keep neat, timely and accurate records DTD Critical and creative thinking taking ownership of the sales floor. Attributes: Training up team members in order to make the customer experience just that an experience. Kept employee morale up by assigning delegated tasks. Responsible for Mark downs and Recovery. Truck loads and verifying seal and paperwork as needed, Authorized returns and store credit transactions with filing as well for nightly paperwork. Ticketing Merchandise for Sales Floor. Create actively steady schedule for business needs. Finishing Truck within 48-72 hours for customer satisfaction.