Lazaro Ozuna
San Antonio,TX
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals. I am am organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unit Secretary
Baptist Medical Center
10.2020 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Patient Care Technician
Baptist Medical Center
01.2019 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Insurance Agent
USAA
03.2022 - 06.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Construction Flagger
AWP
03.2017 - 01.2019
- Managed high-stress situations effectively while calmly directing heavy vehicular and pedestrian traffic amidst adverse weather conditions or unforeseen obstructions.
- Facilitated smooth traffic transitions by expertly utilizing two-way radios for precise communication with coworkers at opposite ends of the construction zone.
- Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
Education
Associate of Arts - Liberal Arts
Palo Alto College
San Antonio, TX05-2017
Associate of Science - Pre-Nursing Studies
Palo Alto College
San Antonio, TX05-2017
Skills
- Incoming Call Reception/Management
- Patient chart maintenance
- EMR / EHR-Cerner
- Medical Records Management
- Strong Organization
- Customer Service
- Telephone reception
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Compassionate communication
- Reliable team player
- Patient-focused care
- Direct Patient Care
- Excellent Computer Skills
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Non-violent Crisis Intervention Certification
- Licensed County Mutual Agent (50 States)
Timeline
Insurance Agent
USAA
03.2022 - 06.2024
Unit Secretary
Baptist Medical Center
10.2020 - Current
Patient Care Technician
Baptist Medical Center
01.2019 - Current
Construction Flagger
AWP
03.2017 - 01.2019
Associate of Arts - Liberal Arts
Palo Alto College
Associate of Science - Pre-Nursing Studies
Palo Alto College
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