Lazaro Perez
Miami,FL
Summary
Resourceful Utility Worker with extensive experience in food preparation and customer service. Skilled in training staff and adhering to safety protocols while maintaining cleanliness and organization. Strong communicator dedicated to enhancing customer satisfaction and promoting workplace safety. Proven ability to manage tasks efficiently and adapt quickly in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Utility Worker
wava and java
Miami, FL
01.2026 - Current
- Operated coffee machines and equipment to deliver high-quality service.
- Assisted in food preparation and beverage assembly for customer orders.
- Engaged with customers to explain menu items and enhance their dining experience.
- Collaborated with team members to deliver efficient customer service.
- Collaborated with team members to streamline customer service processes.
- Ensured cleanliness and organization of work areas throughout café.
- Followed safety protocols while handling kitchen tools and equipment.
- Trained employees on proper equipment use to ensure safety and compliance.
- Managed emergency situations to maintain a secure environment.
Sales Associate
Gordon Food Service
Miami, Florida
01.2022 - 12.2025
- Assisted customers in selecting food products and fulfilling their orders.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Educated customers about promotions and product features effectively.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays and ensured stock levels met customer demand.
- Handled inventory management, including receiving and organizing shipments.
- Collaborated with team members to enhance overall store performance.
- Participated in training sessions to improve product knowledge and sales techniques.
Restaurant Waiter
la Rosa Restaurante
, FL
01.2019 - 12.2021
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted in menu recommendations and special requests for customer satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Handled cash transactions and processed customer payments accurately.
- Trained new waitstaff on restaurant policies and service standards effectively.
- Managed customer complaints with professionalism and courtesy to enhance experience.
- Fostered a welcoming atmosphere to encourage repeat visits from patrons.
Education
Bachelor of Science - Bachelor of Science in Nursing
Instituto Ciencias Medicas La Habana
Habana , Cuba Skills
- Food safety
- Equipment handling
- Inventory management
- Emergency management
- Safety protocols
- Equipment maintenance
- Customer interaction
- Team collaboration
- Communication effectiveness
- Employee training
- Time management
- Detail orientation
Timeline
Utility Worker
wava and java
01.2026 - Current
Sales Associate
Gordon Food Service
01.2022 - 12.2025
Restaurant Waiter
la Rosa Restaurante
01.2019 - 12.2021
Bachelor of Science - Bachelor of Science in Nursing
Instituto Ciencias Medicas La Habana