Trained, coached, and mentored new sales associates for maximum performance.
Engaged customers to communicate key product features.
Collaborated with sales staff to identify target customers, promote products and increase sales.
Provided exceptional customer service to drive satisfaction.
Increased sales by effectively communicating product benefits.
Worked with team to achieve sales goals for products.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Pool Technician and Route Supervisor
Reef Tropical
03.2019 - 12.2021
Managed a team of pool technicians to ensure efficient route scheduling and completion of service calls in a timely manner
Provided exceptional customer service by addressing client inquiries, concerns, and service requests promptly and professionally
Conducted regular quality control checks on completed service calls to ensure work was done accurately and up to company standards
Inspected and maintained swimming pools, spa systems, and water features to ensure they met company standards and regulations
Cashier and Customer Service
BJ's Wholesale Club
03.2018 - 03.2019
Provided exceptional customer service by greeting customers, processing transactions, and resolving any concerns or issues in a timely and professional manner.
Handled cash, credit card, and check transactions accurately and efficiently while maintaining a balanced cash drawer at the end of each shift.
Assisted with restocking shelves, organizing merchandise, and maintaining store cleanliness to create a positive shopping environment for customers.
Demonstrated strong communication skills by actively listening to customers' needs and offering product recommendations to enhance their shopping experience.
Guest Arrival/Guest Relations Ambassador at Busch Gardens Adventure Island TampaGuest Arrival/Guest Relations Ambassador at Busch Gardens Adventure Island Tampa