Lazaro Santacruz
Brazoria,TX
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Representative
Texas Dow Employee Credit Union
Angleton, TX
08.2021 - 05.2023
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Presented and explained services and products to meet member needs.
- Consulted with customers regarding needs and addressed concerns.
Education
Bachelor of Science - Computer Science
Texas State University
San Marcos, TX05-2027
High School Diploma -
Columbia High School
West Columbia, TX05-2023
Skills
- Issue Resolution
- Customer Service
- Client Education
- Organizational Abilities
- Teamwork and Collaboration
- Calm and Professional Under Pressure
Certification
- Certified in Adobe Photoshop
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Member Service Representative
Texas Dow Employee Credit Union
08.2021 - 05.2023
Bachelor of Science - Computer Science
Texas State University
High School Diploma -
Columbia High School