Lazaro Torres
Miami,FL
Summary
Dynamic and bilingual customer service professional with a proven track record at KW Property Management. Skilled in problem-solving and adept with property management systems, I excel in enhancing guest experiences and resolving issues efficiently. Committed to delivering exceptional service while maintaining a welcoming environment.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
KW Property Management
Miami, FL
05.2025 - Current
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, including check-in and check-out procedures efficiently.
- Coordinated reservations and maintained accurate guest records using property management systems.
Customer Service Representative
Macy's
New York, NY
07.2024 - 02.2025
- Assisted customers with inquiries, providing accurate information on products and services.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Processed transactions efficiently using point-of-sale systems, minimizing errors.
ERMC Aviation
Customer Service Assistant
New York, NY
02.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Receiving Associate
Macy’s
Miami Beach, FL
11.2022 - 12.2023
- Received and inspected incoming merchandise for quality and accuracy.
- Organized stockroom to ensure efficient inventory management.
- Utilized handheld scanners to track inventory movement and streamline receiving process.
Customer Service Representative
Staples
Miami, FL
12.2020 - 05.2021
- Adapted quickly to changing priorities in a fast-paced retail environment, enhancing service delivery.
- Conducted product demonstrations to educate customers about features and benefits, driving sales engagement.
- Monitored inventory levels and communicated needs to management for timely restocking efforts.
Front Desk Receptionist
East Hotel Miami
Miami, FL
03.2019 - 12.2020
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Assisted guests with inquiries, providing exceptional customer service and resolving issues promptly.
- Coordinated room assignments and maintained accurate records in hotel management system.
Education
High School Diploma -
Miami Senior High School
Miami, FL06.2018
Skills
- Bilingual English and Spanish
- Computer skills
Timeline
Front Desk Agent
KW Property Management
05.2025 - Current
Customer Service Representative
Macy's
07.2024 - 02.2025
ERMC Aviation
Customer Service Assistant
02.2024 - 07.2024
Receiving Associate
Macy’s
11.2022 - 12.2023
Customer Service Representative
Staples
12.2020 - 05.2021
Front Desk Receptionist
East Hotel Miami
03.2019 - 12.2020
High School Diploma -
Miami Senior High School