La’Zarus Carter
Memphis,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Warehouse Package Handler
Volt Workforce Solutions
04.2017 - 07.2018
- Stacked, stored and organized products in an orderly fashion within the warehouse.
- Ensured compliance with company policies regarding safety, security and cleanliness of the warehouse premises.
- Inspected products for quality assurance before packing them into boxes or containers.
- Unloaded incoming packages from delivery trucks and verified contents against shipping documents.
Customer Service Representative
Kelly Services
Olive Branch, Mississippi
07.2018 - 04.2020
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Veterinary Care Coordinator
Lap of Love
Memphis, TN
05.2020 - Current
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Conducted initial assessments and evaluations of patient's needs.
- Explained policies, procedures and services to patients.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
Education
High School Diploma -
Power Center Academy High School
Memphis, TN05-2018
Payroll Clerk/Accounting -
Penn Foster Career School
Skills
- Complaint resolution
- Scheduling
- Account updating
- Researching
- Call center operations
- Microsoft PowerPoint
- Customer service
- Problem resolution
- Customer relations
- Problem-solving
Timeline
Veterinary Care Coordinator
Lap of Love
05.2020 - Current
Customer Service Representative
Kelly Services
07.2018 - 04.2020
Warehouse Package Handler
Volt Workforce Solutions
04.2017 - 07.2018
High School Diploma -
Power Center Academy High School
Payroll Clerk/Accounting -
Penn Foster Career School