Shmily Feder
Staten Island,NY
Summary
Accomplished Account Manager with a proven track record at Kayco, enhancing client satisfaction through strategic planning and exceptional customer service. Expert in account oversight and issue resolution, significantly improving client relations. Skilled in teamwork and collaboration, adept at contract negotiation.
Experienced with billing account management, ensuring accurate and timely invoicing. Utilizes strong organizational skills to maintain thorough records and resolve discrepancies. Track record of improving billing processes and enhancing client relationships through effective communication and problem-solving.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
9
9
years of professional experience
Work History
Account Manager
Kayco
01.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Maintained accurate records of customer accounts, payments and payment plans.
- Reviewed billing problems, researched issues, and resolved concerns
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Worked with customers to develop payment plans and bring accounts current.
Accounts Receivable Clerk
Frankl Trading Corp
05.2016 - 12.2020
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Account oversight
Timeline
Account Manager
Kayco
01.2021 - Current
Accounts Receivable Clerk
Frankl Trading Corp
05.2016 - 12.2020
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