Lazevion Serino
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Brightwave Solutions
01.2023 - 06.2025
- Assisted customers with inquiries and resolved issues through effective communication.
- Learned and utilized customer service software to track interactions and manage tickets.
- Adapted quickly to changes in procedures and product knowledge to enhance customer support.
- Collaborated with team members to ensure seamless service delivery and customer satisfaction.
- Handled routine administrative tasks, including data entry and documentation management.
Front Desk Receptionist
Lakeview Executive Suites
06.2021 - 01.2023
- Greeted and assisted visitors, ensuring a welcoming atmosphere and positive first impressions.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Scheduled appointments and maintained calendars for staff, optimizing time management.
- Processed incoming and outgoing mail, ensuring timely delivery of communications.
- Maintained organized front desk area, enhancing overall office efficiency and professionalism.
Education
High School Diploma -
Hyde Park Academy High School
ChicagoSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Technical support
- Team development
- Live chat support
- Microsoft Excel
- Service upselling
Additional Information
- Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong general computer skills including hardware assembly, troubleshooting, and basic network setup
- Excellent organizational skills with strong attention to detail
- Proven ability to work effectively both independently and as part of a team
- Experienced in managing multiple tasks efficiently in fast-paced environments
- Strong problem-solving skills and adaptability to new technologies
- Reliable and dedicated with a strong commitment to professionalism and quality work
Timeline
Customer Service Representative
Brightwave Solutions
01.2023 - 06.2025
Front Desk Receptionist
Lakeview Executive Suites
06.2021 - 01.2023
High School Diploma -
Hyde Park Academy High School
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