Laziya Bailey
Chicago,IL
Summary
Motivated entry-level phlebotomy trainee with hands-on clinical experience, including 40+ successful blood draws. Previous work in customer service and team-based roles demonstrates strong communication, professionalism, attention to detail, and a commitment to patient and client satisfaction.
Overview
6
6
years of professional experience
Work History
Security Guard
UIC Police Department
Chicago, IL
12.2023 - 07.2025
- Assisted in maintaining a safe and secure environment for employees and visitors.
- Checked IDs and screened visitors for authorized access.
- Provided guidance and support during emergency evacuations.
- Collaborated with local law enforcement as needed.
Key Holder
Kids Empire
Chicago, IL
05.2023 - 07.2024
- Managed daily store operations, ensuring smooth opening and closing procedures.
- Conducted end-of-shift register counts.
- Assisted customers with the check-in process.
- Executed thorough cleaning and sanitization of designated areas.
- Ensured consistent availability of snacks.
Front End Cashier
The Home Depot
Chicago, IL
07.2022 - 04.2023
- Provided friendly and efficient service to customers, ensuring a positive shopping experience.
- Operated cash registers, handled cash, credit, and other transactions accurately.
- Assisted customers with product questions, locating items, and store policies.
- Bagged merchandise and ensured items were handled safely.
- Maintained clean and organized checkout areas and stocked supplies as needed.
Retail Customer Service
Forman Mills
Chicago, IL
08.2021 - 07.2022
- Greeted and assisted customers, providing information about products, promotions, and store policies.
- Resolved customer inquiries, concerns, and complaints promptly and professionally.
- Processed returns, exchanges, and refunds accurately following company procedures.
- Maintained a clean, organized, and welcoming store environment.
- Assisted with stocking shelves, organizing merchandise, and keeping displays visually appealing.
Cashier
Churches Chicken
Chicago, IL
03.2019 - 07.2021
- Greeted customers and provided friendly, efficient service at the register.
- Accurately processed cash, credit, and mobile payment transactions.
- Took customer orders, answered questions about menu items, and offered suggestions.
- Maintained a clean and organized front counter and dining area.
- Assisted in preparing and packaging orders for dine-in, takeout, and delivery.
Education
High School -
Gage Park HS
Chicago, ILPhlebotomy Technician Program -
Blessings Healthcare academy
Chicago, ILPhlebotomy Clinical
St Benard Hospital
Skills
- Customer service
- Conflict resolution
- Active listening
- Friendly and professional attitude
- Handling complaints
- Cash handling
- Teamwork
- Basic computer skills
- Responsibility
Certifications And Licensure
- Phlebotomy License, Pending (State Exam Awaiting Approval / Scheduled)
- CPR/BLS, Certified
- Perc, Certified
- 20-Hour Security Training, Completed
Timeline
Security Guard
UIC Police Department
12.2023 - 07.2025
Key Holder
Kids Empire
05.2023 - 07.2024
Front End Cashier
The Home Depot
07.2022 - 04.2023
Retail Customer Service
Forman Mills
08.2021 - 07.2022
Cashier
Churches Chicken
03.2019 - 07.2021
Phlebotomy Technician Program -
Blessings Healthcare academy
High School -
Gage Park HS
Phlebotomy Clinical
St Benard Hospital