Luke B Roberson
Abilene,TX
Summary
Results-driven External Affairs Manager skilled in governmental official relationship management, crisis communication, and community engagement. Proven ability to coordinate town hall sessions and deliver messaging across diverse media outlets, enhancing organizational reputation and stakeholder involvement.
Overview
2027
2027
years of professional experience
Work History
External Affairs Manager
American Electric Power, Texas
Abilene, TX
01.2017 - Current
- Managed relationships with state representatives, county judges, and municipal leaders across 28 counties to ensure effective representation and address local concerns.
- Directed local non-profit giving efforts to foster community engagement and support charitable causes.
- Managed area crisis communication efforts to ensure timely and accurate information dissemination.
- Engaged with diverse media outlets to enhance company reputation through interviews on television, in newspapers, and on podcasts.
- Coordinated town hall sessions to inform and involve stakeholders in local initiatives.
- Engaged with area city councils through presentations representing the interests of regulatory groups.
- Communicated zoning change proposals to city councils to support internal real estate initiatives.
- Served as primary liaison to Texas Department of Emergency Management, ensuring effective coordination among four districts.
- Led efforts to promote United Way and PAC initiatives, enhancing employee engagement in North Texas.
Key Account Manager
American Electric Power, Texas
Abilene, TX
03.2021 - 03.2023
- Engaged with key decision makers to foster strong relationships that drive customer satisfaction and loyalty within assigned accounts.
- Facilitated communication between customer contacts and internal teams to address critical issues and implement effective action plans.
- Facilitated effective communication strategies for project management to support expansion efforts and new projects.
- Coordinated interactions with engineers, energy efficiency group, economic development group, and AEP business units to ensure alignment with external project goals.
- Advocated for American Electric Power during Texas Public Utility Commission workshops on legislative matters.
Customer Service Account Representative
American Electric Power, Texas
Abilene, TX
01.2017 - 02.2021
IT Analyst
WaveCreste Technologies
Abilene, TX
2013 - 2015
Education
Bachelor of Science - Business
University of Phoenix
03-2023
Bachelor of Science -
Abilene Christian University
Abilene Christian UniversityAccomplishments
Currently Serve on the Board of Directors for
The Taylor County Expo Center (Vice President)
Abilene Regional Growth Alliance
Abilene Back the Badge Foundation
Texas Parks & Wildlife, Stewards of the Wild
Recognition
Top 20 under 40 Recipient (Abilene)
Leadership Abilene Graduate
Event Chair for the following non-profit events
Mayor's Breakfast, Texas Trails Council
Fur, Fowl, & Fin, Cancer Services Network
Leadership Abilene, Economy Day
Selected for 'Dancing With The Abilene Stars' (2025)
Founder of the Dyess Dove Hunt
Timeline
Key Account Manager
American Electric Power, Texas
03.2021 - 03.2023
External Affairs Manager
American Electric Power, Texas
01.2017 - Current
Customer Service Account Representative
American Electric Power, Texas
01.2017 - 02.2021
IT Analyst
WaveCreste Technologies
2013 - 2015
Bachelor of Science - Business
University of Phoenix
Bachelor of Science -
Abilene Christian University