Lucia De Melo Andrade
Boston,MA
Summary
Dynamic hospitality professional with extensive experience at Restaurant O Carvoeiro De Palma, excelling in guest relations management and menu presentation. Proven track record of enhancing customer loyalty through effective communication and upselling techniques, contributing to increased revenue. Skilled in high-volume dining environments, ensuring exceptional service and dining area maintenance. Experienced with managing upscale dining services, ensuring seamless operations and guest satisfaction. Utilizes keen attention to detail and strong communication skills to coordinate staff and service flow effectively. Track record of maintaining high standards of cleanliness, efficiency, and guest relations.
Overview
19
19
years of professional experience
Work History
Head Waiter
Restaurante O Carvoeiro De Palma
Lisbon, Ohio
06.2012 - 09.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Supported needs of 220- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Cashiers
Hipermarket Continente
Lisbon
12.2008 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift/
Jewelry Store
Ferlina Giolli
Lisbon, New York
10.2005 - 12.2007
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Conego Jacinto Peregrino Da Costa/*//*****
Cape Verde06-2003
Skills
- Menu presentation
- Menu memorization
- High volume dining
- Guest relations management
Languages
Portuguese
Full Professional
English
Professional Working
Timeline
Head Waiter
Restaurante O Carvoeiro De Palma
06.2012 - 09.2024
Cashiers
Hipermarket Continente
12.2008 - 05.2012
Jewelry Store
Ferlina Giolli
10.2005 - 12.2007
High School Diploma -
Conego Jacinto Peregrino Da Costa/*//*****
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