Dependable hospitality professional with a strong focus on customer service, safety awareness, and teamwork. Committed to enhancing guest experiences through attention to detail and high standards.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Hospitality Worker
Wyndham
Eagle Pass, TX
12.2025 - Current
Provided exceptional customer service to enhance guest experiences and satisfaction.
Delivered excellent customer service to support company reputation and patron satisfaction.
Greeted guests with friendly and professional acknowledgment to build rapport.
Handled guest inquiries and resolved issues promptly to maintain positive relationships.
Trained new staff members on proper customer service and hospitality policies.
Participated in training sessions to enhance skills in hospitality standards and best practices.
Implemented safety protocols to minimize risks and promote a secure environment for clients.
Supported daily operations by efficiently managing inventory and supplies for front desk needs.
Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Processed payments with focus on accuracy and correct cash-handling procedures.
Mortuary Transporter
Yeager and Barrera Mortuary
Eagle Pass, TX
09.2025 - Current
Transported deceased individuals with dignity and respect, ensuring compliance with regulations.
Coordinated logistics for timely deliveries to funeral services and cremations.
Collaborated with funeral directors to fulfill specific client requests efficiently.
Assisted in preparation of remains for viewing, adhering to safety standards.
Maintained accurate records of transport activities and client interactions.
Footwear Associate
Academy Sports and Outdoors
Eagle Pass, TX
06.2025 - Current
Assisted customers in selecting footwear, providing expert product knowledge and recommendations.
Maintained organized footwear displays, ensuring products were visually appealing and easily accessible.
Processed transactions efficiently, handling cash and electronic payments with accuracy.
Collaborated with team members to achieve sales goals and improve customer satisfaction.
Conducted regular quality checks on footwear to ensure compliance with store standards.
Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TX
No Degree - Business
Sul Ross State University
Alpine, TX
04-2029
Skills
Event planning
Reservation coordination
Tourism expertise
Customer support
Upselling techniques
CPR certification
Dependability
Adaptability
Electrical maintenance
Woodworking
Certification
CPR Training - 2 years
Certified Level 2 Security - 2 years
Languages
English
Full Professional
Spanish
Limited Working
Interests
I like working with my hands and fixing things
Enjoy participating in pro active sports for overall physical and mental well-being
Martial Arts
Gym Workouts
Experimenting with different creative mediums, like, wood work, electrical work, and auto repairs, to expand skills and techniques