Luis Daniel Gomez
San Luis,AZ
Summary
Proven leader and effective communicator, adept in customer engagement and complex problem-solving. At United States Postal Service, enhanced customer satisfaction and boosted sales through strategic service and mentoring. Skilled in computer applications and time management, consistently achieving and surpassing goals with a focus on workplace safety and efficiency.
Overview
13
13
years of professional experience
Work History
Sales and Distribution Associate
United Stated Postal Service
08.2019 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Trained and mentored junior staff on customer service strategies and techniques.
Assistant Store Manager
Famous Footwear
12.2016 - 10.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
Active Duty Soldier
United States Army
11.2012 - 11.2016
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected military property, assets, and personnel.
- Optimized resource allocation for missions by conducting extensive planning, preparation, and risk assessments.
- Improved overall team efficiency through regular maintenance and organization of equipment and resources.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Telecommunications Sales Representative
Advanced Call Center Technologies LLC
05.2011 - 01.2012
- Managed a portfolio of accounts effectively, monitoring sales pipelines to ensure timely follow-up on leads and opportunities.
- Collaborated with team members to develop and execute successful sales strategies for achieving regional goals.
- Provided valuable feedback to the product development team based on customer insights, helping improve future offerings.
- Developed a thorough understanding of competitor offerings, enabling effective positioning of our products and services as the superior choice.
Education
High School Diploma -
San Luis High School
San Luis, AZ05.2010
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Workplace Safety
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Courteous and Professional
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales and Distribution Associate
United Stated Postal Service
08.2019 - Current
Assistant Store Manager
Famous Footwear
12.2016 - 10.2017
Active Duty Soldier
United States Army
11.2012 - 11.2016
Telecommunications Sales Representative
Advanced Call Center Technologies LLC
05.2011 - 01.2012
High School Diploma -
San Luis High School
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