Leona Novelo-Defreze
Las Vegas,NV
Summary
Empathetic and compassionate human services professional with exceptional talent for building trust, providing emotional support, guidance, and advocacy for people in-need. Seeking experience for application to Master of Clinical Psychology program.
Overview
5
5
years of professional experience
Work History
Human Resources Talent Manager
Lyon County School District
2023.10 - Current
- Increased diversity within the organization through targeted recruitment efforts and partnerships with diverse professional groups.
- Leveraged data-driven insights to inform talent management decision-making, leading to more strategic and impactful outcomes for the organization as a whole.
- Optimized onboarding processes to set new hires up for success from day one, leading to improved performance metrics over time.
- Improved employee retention rates by conducting thorough exit interviews and addressing identified issues proactively.
- Raised employee satisfaction levels by facilitating open lines of communication between staff and management regarding career development opportunities.
- Developed strong relationships with industry professionals, ensuring a robust network for potential candidates.
- Completed talent acquisition and management for 550 internal and external placements.
- Conducted comprehensive compensation analysis for internal equity purposes, ensuring fair pay practices across all departments.
- Assisted in establishing employer branding initiatives to attract top-tier candidates in a competitive job market.
- Managed sensitive employee information responsibly while maintaining strict confidentiality protocols according to industry best practices.
- Assisted in workforce planning efforts through detailed analysis of employee retention trends and attrition risks.
- Increased HR efficiency by automating manual tasks and creating user-friendly reports for management decision making.
- Migrated legacy HRIS system to new technology to minimize business impacts.
- Documented business processes and analyzed procedures to align with changing business needs.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Collaborated with stakeholders to identify business needs and data sources.
- Utilized data visualization techniques to present and explain complex data sets.
- Created data models to support decision-making processes.
- Identified patterns and trends in large data sets and provided actionable insights.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed and maintained data warehouses and data marts to support business operations.
Admissions and Records Assistant
Truckee Meadows Community College
2020.08 - 2023.08
- Broad range of admissions, registration, records, technical, analytical, functional and administrative functions in the area of admissions and records.
- Broad range of admissions, registration, records, technical, analytical, functional and administrative functions in the area of admissions and records.
- Explained admissions requirements to prospective or returning students
- Evaluated high school credentials, residency decisions for tuition purpose, decisions on refund exception requests, coordinating student appeals, verifications of enrollment
- Served as a functional analyst for PeopleSoft within the department
- Analyzed and processed duplicate student IDs
- Developed and maintained business process documentation and procedures in Admissions & Records
- Responsible for the fiscal management of departmental self-supporting accounts
- Supervised Admission & Records student staff
Residential Treatment Counselor
Kids Kottage
2019.07 - 2020.12
- Enhanced therapeutic relationships through active listening and empathetic communication with clients.
- Promoted a safe and supportive environment within the residential facility, monitoring client behavior and intervening when necessary.
- Served as an advocate for clients within community settings, coordinating services with other agencies as needed.
- Supported family involvement in the treatment process by conducting regular meetings, addressing concerns, and providing resources for continued support at home.
- Provided crisis management during critical incidents within the residential setting, maintaining safety for all residents involved.
- Maintained accurate documentation of client progress, adhering to confidentiality standards set by HIPAA regulations.
- Implemented creative interventions to engage resistant clients in the therapeutic process successfully.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Coordinated with other professionals to develop interdisciplinary treatment plans.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Education
Bachelor of Science - Human Development And Family Studies
University of Nevada, Reno
Reno, NVAssociate of Science - Public Health
Truckee Meadows Community College
Reno, NVSkills
- Employee Relations
- Client Relationship Building
- Interpersonal awareness
- Multicultural Competence
- Family engagement
- Suicide Prevention
- De-Escalation Techniques
- Safety Management
Timeline
Human Resources Talent Manager
Lyon County School District
2023.10 - Current
Admissions and Records Assistant
Truckee Meadows Community College
2020.08 - 2023.08
Residential Treatment Counselor
Kids Kottage
2019.07 - 2020.12
Bachelor of Science - Human Development And Family Studies
University of Nevada, Reno
Associate of Science - Public Health
Truckee Meadows Community College
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