Proficient in excel
Lea Fritz
Lancaster,Pennsylvania
Summary
Successful Birthday Party Hostess bringing expertise in party planning and management. Worked effectively with each guest to understand and meet unique needs. Ran events smoothly by anticipating guests needs and expertly handling any conflict or confusion.
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Birthday Party Hostess
Go 'N' Bananas
10.2018 - Current
- Handled event setup and breakdown with attention to detail, creating visually appealing spaces for guests to enjoy.
- Assisted in the customization of party themes, offering creative ideas that catered to individual preferences.
- Developed strong rapport with clients by actively listening to their needs and promptly addressing concerns.
- Maintained open communication with parents throughout events, fostering trust and confidence in our services.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
Beach Stand Employee
Patti's Beach Service
06.2023 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across weekend and holiday shifts.
- Successfully upsold additional beach services, contributing to increased revenue. Utilized product knowledge to suggest complementary services to customers.
Waitress
Bad Monkey
05.2022 - 08.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Education
BBA - Business Administration And Management
Saint Joseph's University
Philadelphia, PA05.2025
High School Diploma -
Lancaster Catholic High School
Lancaster06.2021
Skills
- Strong Organizational Skills
- Adaptable Personality
- Enthusiastic Attitude
- Innovative Thinking
- Grace Under Pressure
- Creative Problem-Solving
- Quick Decision-Making
- Efficient Multitasking
Software
Advanced Knowledge with Windows Operating System
Certification
Currently working toward Bloomberg Certification
Timeline
Beach Stand Employee
Patti's Beach Service
06.2023 - 08.2023
Waitress
Bad Monkey
05.2022 - 08.2022
Birthday Party Hostess
Go 'N' Bananas
10.2018 - Current
BBA - Business Administration And Management
Saint Joseph's University
High School Diploma -
Lancaster Catholic High School