Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lea Hinson

Des Moines,IA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Donor Recruitment Specialist

Life Serve Blood Center
10.2024 - 06.2025
  • Contacted previous donors via phone to schedule blood donation appointments, using provided call lists and responding to incoming inquiries.
  • Accurately updated donor information into the database when required also ensuring data integrity and confidentiality.
  • Adhering to established protocols, including those related to donor eligibility and data privacy.

Customer Service Representative

Safelite Solutions
04.2022 - 10.2024
  • Managing a large amount of inbound calls in a timely manner
  • Helped customers file insurance claims
  • Called customers to help complete claims
  • Research every issue and provide solutions
  • Assisted customers in setting up appointments
  • Responded proactively and positively to rapid change.

Front Desk Receptionist

Jan's Towing
12.2016 - 10.2021
  • Worked with customers and insurance companies to release vehicles
  • Answered phones in a high call environment
  • Filed Documents
  • Open/Closed office
  • Dispatched (calls to drivers/spoke with customers)
  • Collected fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.

Education

High School Diploma -

Arrow High School
Glendora, CA

Skills

  • Inbound and outbound calling
  • De-escalation techniques
  • Appointment scheduling
  • Problem-solving
  • Critical thinking
  • Active listener
  • Organized
  • Goal oriented
  • Customer education
  • Call center experience
  • Multi-task management

Timeline

Donor Recruitment Specialist

Life Serve Blood Center
10.2024 - 06.2025

Customer Service Representative

Safelite Solutions
04.2022 - 10.2024

Front Desk Receptionist

Jan's Towing
12.2016 - 10.2021

High School Diploma -

Arrow High School

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