Lea Huggins
Marietta,GA
Summary
Enthusiastic Club Leader with advanced educational, team building and problem-solving abilities. Articulate, caring and positive communicator with an organized and diligent nature. Looking to apply seventeen years of experience to a challenging new role.
Overview
17
17
years of professional experience
Work History
Sky Club Lead
Delta Air Lines
03.2023 - Current
- Brand Ambassador for Delta Sky Club
- Daily briefing with Sky Club Ambassador and service vendors
- Ensure ambassadors are updated on training and policies
- Strategic planning with Sky Club business partners for business success
- Regularly engage and strategize with Station Management team
- Develop and support team's growth
- Meet with Airport Operations Leadership for safety updates and concerns
Customer Service Representative (Special Assignment)
Delta Air Lines
08.2022 - 03.2023
- Oversee AF/KLM Operational performance
- On-time departures, safety, security, customer service delivery and other KPIs.
- Maintain weekly schedule of agents to ensure all flights and lobby positions are covered
- Liaison between Delta and AF/KLM Management Team
- Designed and implemented training materials for new core team agents
- Provides coaching and training of agents
Customer Service Representative
Delta Air Lines
04.2007 - 09.2022
- Efficient in domestic and international gates, ticketing and baggage services
- Collaborated with ACS Support on policy and procedure for premium seating products
- Collaborates with ACS local leadership team to improve process for reducing wail times for passenger check-in
- Served as WEAC President and planned coordinated employee events with working budget of nearly of $100K
Customer Service Representative (Special Assignment)
Delta Air Lines
11.2021 - 08.2022
- Oversee document verification team for DL 27 ATL ICN
- Created and implemented verification process for all passengers via check in or transiting in WorldPort
- Ensures policies and procedures are adhered to
- Created and maintains database of deficiencies for DL 27 ATL ICN for analyzation
- Potentially saved company over $2.2M in fines
Education
BS Biology -
Grambling State University
Grambling, La12.1996
Skills
- Leadership Experience
- Collaboration Talent
- Problem Solving
- Organizational Know How
- People Skills
- Teaching skills
- Influencing skills
- Recordkeeping skills
- Program Leadership
- Equipment management
- Cross-Functional Teamwork
- Meeting facilitation
- Supply Management
- Relationship Development
- Crisis Management
Timeline
Sky Club Lead
Delta Air Lines
03.2023 - Current
Customer Service Representative (Special Assignment)
Delta Air Lines
08.2022 - 03.2023
Customer Service Representative (Special Assignment)
Delta Air Lines
11.2021 - 08.2022
Customer Service Representative
Delta Air Lines
04.2007 - 09.2022
BS Biology -
Grambling State University