Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lea Huggins

Marietta,GA

Summary

Enthusiastic Club Leader with advanced educational, team building and problem-solving abilities. Articulate, caring and positive communicator with an organized and diligent nature. Looking to apply seventeen years of experience to a challenging new role.

Overview

17
17
years of professional experience

Work History

Sky Club Lead

Delta Air Lines
03.2023 - Current
  • Brand Ambassador for Delta Sky Club
  • Daily briefing with Sky Club Ambassador and service vendors
  • Ensure ambassadors are updated on training and policies
  • Strategic planning with Sky Club business partners for business success
  • Regularly engage and strategize with Station Management team
  • Develop and support team's growth
  • Meet with Airport Operations Leadership for safety updates and concerns

Customer Service Representative (Special Assignment)

Delta Air Lines
08.2022 - 03.2023
  • Oversee AF/KLM Operational performance
  • On-time departures, safety, security, customer service delivery and other KPIs.
  • Maintain weekly schedule of agents to ensure all flights and lobby positions are covered
  • Liaison between Delta and AF/KLM Management Team
  • Designed and implemented training materials for new core team agents
  • Provides coaching and training of agents

Customer Service Representative

Delta Air Lines
04.2007 - 09.2022
  • Efficient in domestic and international gates, ticketing and baggage services
  • Collaborated with ACS Support on policy and procedure for premium seating products
  • Collaborates with ACS local leadership team to improve process for reducing wail times for passenger check-in
  • Served as WEAC President and planned coordinated employee events with working budget of nearly of $100K

Customer Service Representative (Special Assignment)

Delta Air Lines
11.2021 - 08.2022
  • Oversee document verification team for DL 27 ATL ICN
  • Created and implemented verification process for all passengers via check in or transiting in WorldPort
  • Ensures policies and procedures are adhered to
  • Created and maintains database of deficiencies for DL 27 ATL ICN for analyzation
  • Potentially saved company over $2.2M in fines

Education

BS Biology -

Grambling State University
Grambling, La
12.1996

Skills

  • Leadership Experience
  • Collaboration Talent
  • Problem Solving
  • Organizational Know How
  • People Skills
  • Teaching skills
  • Influencing skills
  • Recordkeeping skills
  • Program Leadership
  • Equipment management
  • Cross-Functional Teamwork
  • Meeting facilitation
  • Supply Management
  • Relationship Development
  • Crisis Management

Timeline

Sky Club Lead

Delta Air Lines
03.2023 - Current

Customer Service Representative (Special Assignment)

Delta Air Lines
08.2022 - 03.2023

Customer Service Representative (Special Assignment)

Delta Air Lines
11.2021 - 08.2022

Customer Service Representative

Delta Air Lines
04.2007 - 09.2022

BS Biology -

Grambling State University
Lea Huggins