David Rico
El Cajon,CA
Summary
Dedicated, positive professional with extensive experience in customer service, enhancing guest experiences through exceptional communication and multitasking skills. Proven ability to achieve operational excellence via fostering collaboration and teamwork.
Overview
9
9
years of professional experience
Work History
Lead Club Ambassador
Sycuan Casino Resort
El Cajon, CA
04.2024 - Current
- Engaged with guests to celebrate winnings and promote daily specials while addressing inquiries.
- Maintained organized desk, equipment, and promotional materials for optimal operations.
- Assisted in training new hires and undertook additional tasks to enhance team efficiency.
- Managed Club Sycuan player tracking database through accurate data entry and account oversight.
- Provided administrative support by documenting reports and addressing complaints as necessary.
- Informed guests about membership benefits to boost participation in club promotions.
- Issued complimentary items tailored to player value based on requests received.
- Delivered exceptional guest service, maximizing membership retention through active engagement on the floor and at the desk.
Service Associate
Reading Cinemas
La Mesa, CA
12.2022 - 04.2024
- Cross-trained across all theater operations, including box office, concessions, ushering, and door positions.
- Provided exceptional customer service in fast-paced team environments.
- Accurately handled cash transactions while managing the till with precision.
- Managed concession inventory, including ordering and food and beverage preparation.
- Maintained cleanliness and organization of work areas to enhance guest experience.
- Operated technical equipment, including projection systems and related technology as needed.
Volunteer
Chicano Park Steering Committee
01.2016 - 04.2023
- Contributed to park cleanup efforts pre- and post-Chicano Park Day.
- Prepared event logistics by setting up booths and placing waste receptacles.
- Handled merchandise sales and volunteer sign-ups throughout the event.
Cashier
Grocery Outlet
01.2021 - 12.2022
- Processed customer transactions with precision and maintained cash drawer integrity.
- Served as primary greeter, answering store phone to assist customers.
- Resolved customer complaints effectively to enhance satisfaction.
Volunteer
Monte Vista High School Band
01.2016 - 06.2020
- Collaborated with band members to sell snacks while assisting in snack bar preparation and post-event cleanup.
Education
College - Music Studies
Grossmont College
true05.2025
High School -
Monte Vista High School
01.2020
Skills
- Leadership experience
- Customer service experience
- Microsoft Office proficiency
- Computer knowledge
- Interpersonal communication
- Ability to multitask
- Team collaboration
Accomplishments
- Promoted as Lead Ambassador
- Was number one in floor enrollments in a quarter
- Always on time
- Training New hires
- Volunteer and Event experience
Timeline
Lead Club Ambassador
Sycuan Casino Resort
04.2024 - Current
Service Associate
Reading Cinemas
12.2022 - 04.2024
Cashier
Grocery Outlet
01.2021 - 12.2022
Volunteer
Chicano Park Steering Committee
01.2016 - 04.2023
Volunteer
Monte Vista High School Band
01.2016 - 06.2020
College - Music Studies
Grossmont College
High School -
Monte Vista High School