Lea Lantz
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
13
13
years of professional experience
Work History
Store Manager
Peebles
Bucyrus, OH
07.2017 - 01.2019
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
- Created work schedules according to sales volume and number of employees.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Oversaw, trained and encouraged [Number] [Job title]s, promoting culture of efficiency and performance.
Assistant Manager
Speedway
Bucyrus, OH
10.2015 - 02.2017
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Customer Service Supervisor
Walmart
Upper Sandusky, OH
04.2006 - 03.2008
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives. - Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Education
Ged - General Studies
Bucyrus high school
05.1991
Skills
- Team leadership and coaching
- Order management
- Order processing
- Relationship building and management
- Excellent customer service skills
- Customer relations
- Opening and closing procedures
- Merchandising expertise
- Store displays
- Product and service sales
- Customer-oriented
- Merchandising
- Goal-oriented
- Sale expertise
- Detail-oriented
- Goals and performance
- Staff training and development
- POS systems
- Bank deposit procedures
- Staff management
- Vendor management
- Systems and software programs
- Training and development
- Personnel development
- Hourly shift management
- Accurate money handling
Timeline
Store Manager
Peebles
07.2017 - 01.2019
Assistant Manager
Speedway
10.2015 - 02.2017
Customer Service Supervisor
Walmart
04.2006 - 03.2008
Ged - General Studies
Bucyrus high school