Lea Musgrove
Waycross,GA
Summary
High-energy professional skilled at welcoming guests, maintaining fast flow and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Efficient skills such as customer service, front desk and phone handling .
Overview
8
8
years of professional experience
Work History
hostess/server/to-go specialist
Olive Garden
Waycross, ga
07.2021 - Current
- Greeted guests warmly and assigned tables to enhance guest experience.
- Greeted customers, answered questions, and recommended specials to boost sales.
- Coordinated with servers to ensure timely service for guests.
- Answered phone inquiries to schedule reservations, confirm takeout orders, and address service questions efficiently.
- Maintained cleanliness and organization of the dining area.
- Handled cash payments and reconciled daily transactions accurately.
package handler
Fed ex
Waycross, ga
06.2021 - 09.2021
- Sorted packages by destination and delivery routes to ensure timely dispatch.
- Sorted packages according to destination and delivery routes.
- Stacked boxes onto pallets in an efficient manner.
- Collaborated with team members to sort mail into designated bins, enhancing operational workflow.
- Removed debris from loading dock area to maintain a safe and clean work environment.
team member
Dunkin’ Donuts
Waycross, ga
07.2020 - 11.2020
- Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Greeted customers upon entering the store with friendly demeanor.
- Processed cash register transactions with accuracy and efficiency, ensuring smooth checkout experience.
- Greeted customers upon entering the store with a friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Prepared and served food and beverages according to standard recipes.
hostess
Dicks wings and grill
Waycross, ga
07.2018 - 07.2019
- Greeted and seated guests promptly upon arrival at Dicks Wings and Grill.
- Greeted and seated guests promptly upon arrival at Dick's Wings and Grill.
- Managed phone inquiries to schedule and confirm reservations, record takeout orders, and provide service information, enhancing guest experience.
- Assisted servers in bussing tables during busy periods.
Education
diploma -
Ware county high school
Waycross, gaSkills
- Restaurant operations
- Customer service
- Hospitality expertise
- Health and safety
- Scheduling
- Cash reconciliation
- Interpersonal communication
- Team collaboration
- Multitasking abilities
- Leadership
- Work ethic
- Phone etiquette
Timeline
hostess/server/to-go specialist
Olive Garden
07.2021 - Current
package handler
Fed ex
06.2021 - 09.2021
team member
Dunkin’ Donuts
07.2020 - 11.2020
hostess
Dicks wings and grill
07.2018 - 07.2019
diploma -
Ware county high school