Lea O'Daniel
San Jose,CA
Summary
Detail-oriented professional with proven skills in client interaction, document control, and data confidentiality. Committed to enhancing client relationships and ensuring accurate documentation for optimal service delivery.Dedicated professional with a strong background in client support and record management. Recognized for attention to detail and proactive problem-solving, aiming to leverage these skills to improve client satisfaction and streamline operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant
Farmers Insurance Company
San Jose, CA
02.2025 - Current
- Managed client communications and inquiries, ensuring timely responses and support.
- Assisted in policy renewals, maintaining accurate documentation and adherence to guidelines.
- Coordinated with underwriters to expedite the processing of insurance applications.
- Conducted quality assurance checks on policy documents for accuracy and compliance.
- Greeted guests in with friendliness and professionalism.
- Organized client files and maintained data integrity within the company's database system.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Restaurant Waiter
Bistro Tupaz
San Jose, CA
03.2023 - 10.2023
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to customers.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new waitstaff on restaurant procedures and service protocols.
- Managed multiple tables efficiently, enhancing overall dining experience for guests.
- Upsold menu items effectively, contributing to increased sales and customer engagement.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Host
La Villa Rica
Lebanon, KY
09.2020 - 03.2021
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted with menu knowledge, providing recommendations to enhance guest experience.
- Coordinated with kitchen staff to ensure timely service during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
Santa Teresa High School
San Jose, CASkills
- Rapid skill acquisition
- Prioritization and scheduling
- Computer skills
- Attention to detail
- Relationship building
- File management
- Document preparation
- Task prioritization
- Data confidentiality
- Document control
- Decision-making
- Client interaction
- Record keeping
Languages
Spanish
Professional Working
Interests
- Adventure Travel
- Food Tourism
- Enjoy hobbies that combine physical activity with outdoor exploration
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Timeline
Assistant
Farmers Insurance Company
02.2025 - Current
Restaurant Waiter
Bistro Tupaz
03.2023 - 10.2023
Host
La Villa Rica
09.2020 - 03.2021
High School Diploma -
Santa Teresa High School