Lea Picou
Summary
Versatile and dynamic, with a proven track record at FedEx Ground, I excel in fast-paced environments, showcasing expertise in warehouse safety and exceptional ability to think fast in an emergency situation. Demonstrated ability to enhance operational efficiency and foster team collaboration. Skilled in multiple warehouse areas and effective communication, I will be an asset to the team.
Overview
8
8
years of professional experience
Work History
Package Handler
FedEx Ground
09.2023 - Current
- Use handheld scanner
- Load packages to proper pallet/truck
- Remove jams and unblock conveyor system to maintain flow of belt line
- Communicate issues, hazards, and resolutions with management, drivers, and fellow co-workers
- Secure packages with tape when needed
- Assist Management/coworkers with other tasks
- Split, Sort, and unload
Cosmetologist's Assistant/Cosmetologist
LePetit Salon
07.2023 - Current
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Offered professional cuts, color services and extensions to salon customers.
- Demonstrated thorough knowledge of all salon products and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Owner/Operator
The Body Shack LLC
10.2022 - 09.2023
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior body sculpting to customers.
Lead Cook/Server
St, Anthony's Gardens
08.2021 - 08.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Took over line positions in event of emergency.
- Supervised line cooks to monitor food safety and order accuracy.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Taught kitchen staff safety protocols and restaurant standards.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Cultivated warm relationships with residents
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Shift Manager/Delivery Driver
Pizza Hut
08.2020 - 05.2021
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Receive and check in weekly inventory
- Completed nightly inventory and reports
Assistant Manager
CVS Pharmacy
07.2016 - 05.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
Education
Certification - Medical Aesthetic Laser Tech
National Laser Institute
Texas10.2022
Licensed Cosmetologist - Cosmetology
Paul Mitchell The School
Metairie, LA02.2020
Certification - Phlebotomist
Kenner Vocational Careers
Kenner08.2012
No Degree - Medical Assisting
Eastern Medical School
Metairie05.2003
Skills
- Warehouse Safety
- Hand Truck Operation
- Material stacking
- Shipping and receiving
- OSHA compliant
- Truck loading and unloading
- Packing boxes
- Fast learner
- Data Entry
- Written/Verbal Communication
- Customer Service
- Fragile item handling
- Heavy Lifting
Timeline
Package Handler
FedEx Ground
09.2023 - Current
Cosmetologist's Assistant/Cosmetologist
LePetit Salon
07.2023 - Current
Owner/Operator
The Body Shack LLC
10.2022 - 09.2023
Lead Cook/Server
St, Anthony's Gardens
08.2021 - 08.2022
Shift Manager/Delivery Driver
Pizza Hut
08.2020 - 05.2021
Assistant Manager
CVS Pharmacy
07.2016 - 05.2018
Certification - Medical Aesthetic Laser Tech
National Laser Institute
Licensed Cosmetologist - Cosmetology
Paul Mitchell The School
Certification - Phlebotomist
Kenner Vocational Careers
No Degree - Medical Assisting
Eastern Medical School
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