- Strong interest in entrepreneurship and business development
- Passionate about continuous learning, travel, and cultural exploration
- Enjoy reading and writing for personal and professional growth
Lea Riley
Summary
Motivated and dependable professional with experience in customer service, sales, and team support. Recognized for exceeding performance goals, quickly adapting to new systems, and delivering high-quality service in fast-paced environments. Skilled in problem-solving, conflict resolution, and building strong customer relationships. Known for maintaining a calm, solution-focused approach while ensuring positive experiences for both customers and team members. Committed to continuous growth and contributing meaningful value to any organization.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
McKesson
Fort Lauderdale, FL
09.2025 - 12.2025
- Served as the primary point of contact for patients, pharmacies, and healthcare providers, delivering accurate information on prescription status, refill eligibility, program benefits, and coverage limitations.
- Managed high-volume inbound calls with professionalism, empathy, and efficiency.
- Reviewed patient and provider documentation, including applications, proof of income, and HHS/AGI verification, to determine eligibility for program enrollment and re-enrollment.
- Clearly communicated program guidelines, requirements, and eligibility decisions to patients and providers.
- Documented and reported patient-related events in compliance with program guidelines and HIPAA regulations.
- Supported patients through enrollment, re-enrollment, denials, and appeals by coordinating documentation via fax, mail, and DocuSign.
- Maintained accurate case records and managed communications using Salesforce and Five9 systems.
Benefits Specialist
Nations Benefits
Plantation, FL
03.2024 - 04.2024
- Provided accurate guidance on insurance coverage, benefits, and eligibility requirements.
- Managed high-volume inbound calls with professionalism, empathy, and clear communication.
- Assisted members with placing orders for eligible products, including OTC items and wellness goods.
- Maintained and updated member accounts, including personal details and authorized users.
- Identified and prevented potential fraud or unauthorized account activity.
- Ensured strict adherence to HIPAA regulations and company policies while maintaining high customer satisfaction.
Team Member
Sovereign Poke & Boba
Plantation, FL
06.2023 - 12.2023
- Increased sales through relationship building and effective suggestive selling techniques.
- Maintained an organized, safe, and efficient work environment.
- Operated POS systems and handled transactions with accuracy.
- Supported team operations and adapted quickly in a fast-paced environment.
Sales Associate
Hand and Stone Massage and Facial
Davie, FL
07.2023 - 12.2023
- Consistently exceeded monthly sales targets; recognized as Highest Sales Converter for consecutive months.
- Educated clients on membership benefits, promoting loyalty and repeat visits.
- Delivered exceptional customer service in a high-volume, fast-paced setting.
- Managed membership accounts, billing inquiries, and service-related concerns.
- Enhanced product visibility through strategic merchandising and display techniques.
- Resolved customer issues efficiently while maintaining professionalism and client satisfaction.
Team Member
Panera Bread
Plantation, FL
10.2021 - 05.2022
- Trained new employees on POS systems and operational procedures.
- Maintained cleanliness and safety standards to support efficient operations.
- Assisted across multiple departments to ensure smooth workflow.
- Delivered attentive and responsive customer service.
Education
High School Diploma -
Plantation High School
Plantation, FL06.2022
Certificate - Business And Digital Marketing
Broward College
Fort Lauderdale, FL11.2022
Skills
- Customer Service Excellence
- Sales & Membership Retention
- Problem Solving & Conflict Resolution
- Cash Handling & POS Systems
- HIPAA Compliance
- Adaptability & Team Collaboration
- Detail-Oriented & Computer Proficiency
- Fast-Paced Environment Performance
- Data entry
Interests
Timeline
Customer Service Representative
McKesson
09.2025 - 12.2025
Benefits Specialist
Nations Benefits
03.2024 - 04.2024
Sales Associate
Hand and Stone Massage and Facial
07.2023 - 12.2023
Team Member
Sovereign Poke & Boba
06.2023 - 12.2023
Team Member
Panera Bread
10.2021 - 05.2022
High School Diploma -
Plantation High School
Certificate - Business And Digital Marketing
Broward College