Lea Souther
Raymond,NH
Summary
Dynamic and detail-oriented health care professional with extensive experience in gathering health information for life insurance companies and facilities, ensuring accurate evaluations of prospective customers' health. Recognized for fostering trust and rapport through compassionate interactions and a positive demeanor during the interview process. Highly organized and dependable, skilled at managing multiple priorities while maintaining a strong focus on team objectives. Committed to delivering high-quality results with precision, showcasing exceptional teamwork and organizational skills in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Building Manager
Southern New Hampshire Svc Inc
Manchester, NH
04.2025 - 02.2026
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Implemented and directed activities within administrative services and facilities management to enhance overall organizational efficiency.
- Assisted building manager with daily operations. Supported data entry tasks for accurate record-keeping. Helped process purchase orders and notifications. Aided in managing wait lists for tenant requests.
- Coordinated communication with tenants and prospects to ensure timely updates and information entry.
- Evaluated financial qualifications to determine eligibility for programs.
- Delivered comprehensive monthly reports for HUD and tax credit properties, enhancing data accuracy through effective use of Boston Post, MRI, and EIV systems. Improved reporting processes by collaborating with team members to streamline data management.
Building and Grounds Utility Worker
State of New Hampshire
Concord, NH
05.2019 - 05.2025
- Implemented systematic cleaning and organization protocols for buildings at Pease Air Force Base.
- **Maintained accurate records of service requests and completed work orders for efficient tracking and reporting.**
- Kept work area clean, neat, and well-stocked to maximize productivity.
Paramedical Examiner Insurance (subcontracted)
Portamedic, APPS, Examone/Quest Diagnostics, Superior
New Hampshire
04.2007 - 05.2019
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Managed appointment scheduling by reaching out to clients through phone and email communications.
- Monitored and organized medical supply inventory to support continuous operational efficiency.
- Executed delivery of medical histories to designated companies using fax and postal services.
- Maintained current understanding of paramedical examination protocols to uphold industry compliance and best practices.
- Facilitated training and onboarding processes for new phlebotomists.
- Facilitated guidance and support for laboratory personnel to enhance operational efficiency.
- Ensured prompt and precise handling of patient care records to support quality healthcare delivery.
- Ensured patient safety by strictly adhering to infection control procedures throughout examination processes.
- Demonstrated effective communication skills while maintaining professionalism in client interactions.
- Achieved high levels of client satisfaction by effectively addressing inquiries. Enhanced team performance by providing accurate and timely answers to questions. Strengthened communication channels through proactive engagement with stakeholders.
- Administered EKGs, TVCs, and cheek swabs, along with specialized tests, to support comprehensive patient evaluations.
- Administered blood draws employing various techniques, including vacutainer tubes and butterfly needles, to meet clinical requirements.
Hospice LNA
Rockingham VNA and Hospice
Exeter, NH
05.2004 - 04.2007
- Delivered exceptional support to patients with specialized care needs, including dementia and complex medical conditions.
- Established trust with patients' families by providing clear communication and empathetic assistance during critical moments.
- Supported patients in daily living activities, fostering an environment that promotes autonomy and respect.
- Utilized advanced communication techniques to foster a reassuring and tranquil setting for patients in moments of anxiety or distress.
- Minimized infection risk through rigorous enforcement of hygiene protocols and infection control measures.
- Ensured adherence to regulatory compliance standards by rigorously following facility policies, procedures, and licensure requirements.
- Supported nursing staff in executing daily rounds, documenting vital signs and addressing patient inquiries.
Education
Vocational School Certificate - Phlebotomy
Stratham Tech
Stratham, NH1 Year of College or a Technical or Vocational School - medical assistant
Whittier Vocational School
Haverhill, MAVocational School Certificate - Health Occupations
Regional #18 Vocational School (SST)
Exeter, NHHigh School Diploma - General High School Curriculum
Winnacunnet High School
Hampton, NHSkills
- Managing high call volume
- Effective conflict resolution
- Precise documentation practices
- Approachable demeanor
- Eager to embrace new challenges
- Customer engagement
- Proficient in Microsoft Office
- Customer relationship management
Certification
- 09/2003 Phlebotomy/Lab tech Stratham Tech
- 05/1986 Medical Assistant Whittier Vo Tech
- 06/1982 LNA SST
- 04/2026 CRM
- 04/2026 Excel
- 04/2026 Work Ready
Timeline
Assistant Building Manager
Southern New Hampshire Svc Inc
04.2025 - 02.2026
Building and Grounds Utility Worker
State of New Hampshire
05.2019 - 05.2025
Paramedical Examiner Insurance (subcontracted)
Portamedic, APPS, Examone/Quest Diagnostics, Superior
04.2007 - 05.2019
Hospice LNA
Rockingham VNA and Hospice
05.2004 - 04.2007
Vocational School Certificate - Health Occupations
Regional #18 Vocational School (SST)
High School Diploma - General High School Curriculum
Winnacunnet High School
Vocational School Certificate - Phlebotomy
Stratham Tech
1 Year of College or a Technical or Vocational School - medical assistant
Whittier Vocational School